ILLUSTRATOR Photo transparency

[pias68770341]

I used photo transparency for a project and then I create a pdf and sometimes printer or different computer does not read transparency. How can I stop this from happening? 

[Anubhav M]

Hello pias68770341,

Sorry to hear about this experience. From the printouts, it seems like the scaling settings for printouts differed on the other computers. Would you mind checking this on a different computer and sharing your observations or sharing the download link to the file so we can check it on our end?

Looking forward to your response.

Thanks,

Anubhav

[pias68770341]

Hi! Sorry for the delay! I sent the file to another person, so he can check it! He checked and it was fine on he's laptop. He opens the file as a pdf and in Illustrator. I also attached the file. Should it only happen when I compress or reduce the file? I am looking to send this file to the printer and I want to avoid possible errors. 

[pias68770341]

The customer also sent me some corrections and file look with error, and this issue is a bit annoying. 

[pias68770341]

Waiting for answer!

[Anubhav M]

Hello @pias68770341,

Sorry for the late response. I hope the problem is resolved by now. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/using/printing-saving-transparent-artwork.html) and check if it helps.

Regards