ILLUSTRATOR Photo transparency

New Here ,
Sep 14, 2022 Sep 14, 2022

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I used photo transparency for a project and then I create a pdf and sometimes printer or different computer does not read transparency. How can I stop this from happening? Screenshot 2022-09-14 at 17.04.08.pngScreenshot 2022-09-14 at 17.08.19.png

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Bug , Draw and design , Import and export , Print and publish , Tools

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Adobe Employee ,
Sep 14, 2022 Sep 14, 2022

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Hello pias68770341,

 

Sorry to hear about this experience. From the printouts, it seems like the scaling settings for printouts differed on the other computers. Would you mind checking this on a different computer and sharing your observations or sharing the download link to the file so we can check it on our end?

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Sep 15, 2022 Sep 15, 2022

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Hi! Sorry for the delay! I sent the file to another person, so he can check it! He checked and it was fine on he's laptop. He opens the file as a pdf and in Illustrator. I also attached the file. Should it only happen when I compress or reduce the file? I am looking to send this file to the printer and I want to avoid possible errors. 

 

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New Here ,
Sep 15, 2022 Sep 15, 2022

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The customer also sent me some corrections and file look with error, and this issue is a bit annoying. 

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New Here ,
Sep 21, 2022 Sep 21, 2022

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Waiting for answer!

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