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Luiz E5EEC
Participant
May 9, 2022
Answered

Illustrator popup menu windows closing

  • May 9, 2022
  • 4 replies
  • 3715 views

Hello, today my illustrator stopped working properly.

I try to open a new file, the menu pops for a second and closes, if i select one of my saved files it opens but any menu i try to open does the same thing.

I can't save, change colors, or do anything.

It's basically unusable, i tried deleting the preferences folder, reseting via CTRL-ALT-SHIFT, downgrading to multiple versions and still no solution 😞

 

 

    This topic has been closed for replies.
    Correct answer Vinicius290982462nxz

    Problem solved!


    after reading articles and stuff about it on internet, i realized that this is caused by some problem on the user account in the pc, and something about the adminstrator access to the files. 

     

    I've tried to criate another admin account on my pc and using illustrator from this new account and it worked,  so i solved it by copying and pasting all the files on "C:\Users\RV CONTRATEMPO\AppData\Roaming\Adobe" to "C:\Users\Z 370 Aorus\AppData\Roaming" wich is my main admin account on this pc and it worked.

     

    hope it can helps you guys. (and hope you can understand my english as well)

    4 replies

    V
    Vinicius290982462nxzCorrect answer
    Participant
    March 14, 2024

    Problem solved!


    after reading articles and stuff about it on internet, i realized that this is caused by some problem on the user account in the pc, and something about the adminstrator access to the files. 

     

    I've tried to criate another admin account on my pc and using illustrator from this new account and it worked,  so i solved it by copying and pasting all the files on "C:\Users\RV CONTRATEMPO\AppData\Roaming\Adobe" to "C:\Users\Z 370 Aorus\AppData\Roaming" wich is my main admin account on this pc and it worked.

     

    hope it can helps you guys. (and hope you can understand my english as well)

      G
      Giovanni24243411x7si
      Participant
      March 30, 2023

      I was facing the exact same issue. I spent more than a week with Adobe support team, but they weren't able to solve it. And then, I realize a way of make Illustrator work again. Everytime the issues comes back (because it keeps coming back), I have to turn off my computer. Like, from the power source even. Simple restart or turn off won't solve it, just turning it off from the power source. And then Illustrator works again.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      March 30, 2023

      That is not normal. You might want to get an expert to actually check your system and hardware and maybe network.

      G
      Giovanni24243411x7si
      Participant
      April 5, 2023

      Yeah, it is not normal indeed. But I'm 99% sure that there's nothing wrong with my system or hardware, otherwise I believe I would be facing problems with other softwares, and it's not the case, the issue is with Adobe Illustrator only.

      Ko.Maruyama
      Community Expert
      Ko.MaruyamaCommunity Expert
      Community Expert
      May 9, 2022

      Quick check - update your CreativeCloud App, log out, sign back into your app.

      L
      Luiz E5EECAuthor
      Participant
      May 9, 2022

      Thank you, i tried it but it is still happening 😞

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      May 9, 2022

      When you ask a question you always need to provide some basic information
      -Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/td-p/4791542
      -https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
      -https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

      L
      Luiz E5EECAuthor
      Participant
      May 9, 2022

      I'm sorry, here are the details about my system 

      • Adobe Illustrator 26.2.1 - (I tried using old versions, all come with the same error.)
      • Windows 10
      • I7 6700k / 16gm RAM / R9 290 drive ver 21.5.2
      • No third party app is in use, only chrome 
      • As i said, no menu that should popup is working, it popups for a second and closes automatically, as if i was pressing esc. I can't open a new file, when i open an old file i can't save or close Illustrator as the popup to close/save just closes, and i get stuck there. 
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 9, 2022

      Hello @Luiz E5EEC,

       

      Sorry to hear about this experience. I would request you to try running Illustrator under a different administrator account and check if it works. If it does, kindly try the steps shared in this article (https://helpx.adobe.com/illustrator/kb/preferences-folder-read-only-error.html) to fix permissions for Illustrator under your regular account and share your observations with us.

       

      Looking forward to your response.

       

      Thanks,

      Anubhav

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