Hello, today my illustrator stopped working properly.
I try to open a new file, the menu pops for a second and closes, if i select one of my saved files it opens but any menu i try to open does the same thing.
I can't save, change colors, or do anything.
It's basically unusable, i tried deleting the preferences folder, reseting via CTRL-ALT-SHIFT, downgrading to multiple versions and still no solution 😞
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I'm sorry, here are the details about my system
Hello @Luiz E5EEC,
Sorry to hear about this experience. I would request you to try running Illustrator under a different administrator account and check if it works. If it does, kindly try the steps shared in this article (https://helpx.adobe.com/illustrator/kb/preferences-folder-read-only-error.html) to fix permissions for Illustrator under your regular account and share your observations with us.
Looking forward to your response.
Thank you for your reply 🙂
In another admin account it did work flawlessly, as it was up until yesterday.
I tried following the steps provided to fix permissions, all permission were already granted to my default account. However, I deselected them and applied again just to be sure, but it still did not work 😞
Hello Luiz, thanks for your response. It seems the user profile is corrupted. I would suggest you use Illustrator under a new user account.
I hope it helps.
Quick check - update your CreativeCloud App, log out, sign back into your app.
Thank you, i tried it but it is still happening 😞