Illustrator popup menu windows closing

New Here ,
May 09, 2022 May 09, 2022

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Hello, today my illustrator stopped working properly.

I try to open a new file, the menu pops for a second and closes, if i select one of my saved files it opens but any menu i try to open does the same thing.

I can't save, change colors, or do anything.

It's basically unusable, i tried deleting the preferences folder, reseting via CTRL-ALT-SHIFT, downgrading to multiple versions and still no solution 😞

 

 

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Adobe Community Professional ,
May 09, 2022 May 09, 2022

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When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

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New Here ,
May 09, 2022 May 09, 2022

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I'm sorry, here are the details about my system 

  • Adobe Illustrator 26.2.1 - (I tried using old versions, all come with the same error.)
  • Windows 10
  • I7 6700k / 16gm RAM / R9 290 drive ver 21.5.2
  • No third party app is in use, only chrome 
  • As i said, no menu that should popup is working, it popups for a second and closes automatically, as if i was pressing esc. I can't open a new file, when i open an old file i can't save or close Illustrator as the popup to close/save just closes, and i get stuck there. 

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hello @Luiz E5EEC,

 

Sorry to hear about this experience. I would request you to try running Illustrator under a different administrator account and check if it works. If it does, kindly try the steps shared in this article (https://helpx.adobe.com/illustrator/kb/preferences-folder-read-only-error.html) to fix permissions for Illustrator under your regular account and share your observations with us.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
May 10, 2022 May 10, 2022

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Thank you for your reply 🙂

In another admin account it did work flawlessly, as it was up until yesterday. 


I tried following the steps provided to fix permissions, all permission were already granted to my default account. However, I deselected them and applied again just to be sure, but it still did not work 😞

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Adobe Employee ,
May 12, 2022 May 12, 2022

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Hello Luiz, thanks for your response. It seems the user profile is corrupted. I would suggest you use Illustrator under a new user account.

 

I hope it helps.

 

Thanks,

Anubhav

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Adobe Community Professional ,
May 09, 2022 May 09, 2022

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Quick check - update your CreativeCloud App, log out, sign back into your app.

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New Here ,
May 09, 2022 May 09, 2022

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Thank you, i tried it but it is still happening 😞

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