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Inspiring
January 20, 2023
Answered

Illustrator Preference File Corrupt v.27.1.1

  • January 20, 2023
  • 1 reply
  • 1721 views

While opening Adobe  Illustrator, I get the following message:

 

The Preferences file is corrupt and has been reset to the default settings.

The corrupt file will be backed up as: Adobe Illustrator Prefs.err

 

I am using Windows 10 and was currently on version 27.1.1

 

Is there any hope of restoring my preferences from the .err file? How do I even find the location?

 

Not sure why this happened, but can't seem to find any solutions for later versions of Illustrator. Any help would be appreciated.

 

Thank you,

 

Steve

 

 

 

This topic has been closed for replies.
Correct answer stwoods

Please sroll further down, there you'll find all infos.


Ok I was able to get most of the Preferences Back. I copied the preferences file from a previous version (v26) and pasted it into the v27 location.

 

Thanks for your help Monika!

1 reply

Mohammad.Harb
Adobe Expert
January 20, 2023

Have you tried seaching for .err in windows search bar ? 

stwoodsAuthor
Inspiring
January 20, 2023

Yes I did try that. No luck. Do you know where the Preferences files are stored?

Monika Gause
Adobe Expert
January 20, 2023