Illustrator Preferences opens a tiny window with cancel or ok

New Here ,
Sep 14, 2022 Sep 14, 2022

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Hi everyone. Anyone has this problem? When I try opening preferences I get this tiny window with no access to the options. I'm running the latest Illustrator version 26.5 with Creative Cloud installed on a Macbook Pro 2017 with MacOS Monterrey 12.5.1

 

Thank you

Captura de Pantalla 2022-09-14 a las 20.39.11.png

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Adobe Employee ,
Sep 14, 2022 Sep 14, 2022

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Hello Antonio5FC2,

 

Sorry to hear about this experience. I would request you try resetting the Display Resolution and Scaling under the System Preferences to default and relaunch Illustrator to check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.

Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article. 

Looking forward to hearing from you.

 

Thanks,
Anubhav

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New Here ,
Sep 15, 2022 Sep 15, 2022

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Hi Anubhav. Thank you for your anwer. The only thing that did the trick was using the MacBook Pro screen as the main one. If I use the external monitor as the main screen, preferences show up like in the screenshot attached. Restoring Illustrator preferences didn't help. This was not a problem in previous versions. I also updated MacOS to the lates version 12.6. Any ideas? Thank you

 

Illustrator preferences.jpg

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Adobe Employee ,
Sep 20, 2022 Sep 20, 2022

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Hello @Antonio5FC2,

 

Thanks for confirming that. Kindly try the following steps and check if it helps:

  • Close all Adobe applications
  • Rename the UXP folder to UXP.old from:
    Macintosh HD/Library/Application Support/Adobe/UXP
  • Rename the CEP folder to CEP.old from
    /Library/Application Support/Adobe/CEP
    /Users/<username>/Library/Application Support/Adobe/CEP
  • Relaunch Illustrator

 

Also, try running Illustrator under the root user account and share your observations. Looking forward to your response.

 

Looking forward to your response.

Regards

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