Illustrator print preview is not displaying the preview properly. Any clue as to why?

[kcjoplin1982]

When I go to print a file, the print preview is not displaying the file properly. It is showing it smaller than it is actually printing out in relation to the size of the window. I left work one day and it was functioning properly. The next day it started printing weird.  How it is functioning now, I cannot leave the file as "do not scale" as I can't properly gauge who the printer will output. I've reinstalled the printer drivers as well as uninstalling and reinstalling Illustrator. Any ideas?

Casey

[Monika Gause]

Thanks for the solution. Looks promising. But I just had the missing print preview in a presentation where the projector was synched with my Macbook's screen.

[BrookBailey]

Thanks, Rob! While it's not the permanent fix I was hoping for, your workaround worked for me. You, sir, are the wind beneath my wings.

[Geekoman]

Thanks, Rob! I was having the same issue on my iMac 27" 5K Retina with an old Apple 30" Cinema HD display. I use the Cinema display as my main monitor, and I have had absolutely no issues until I "upgraded" to CC, then the print preview stopped working properly. I just dragged the dialog box over to the iMac monitor and it displays properly. Go figure. Thanks for the tip. Now if only Adobe will fix this bug....

[marc_thiele]

Same issue here. Also when I move it to the Macbook Pro Retina Screen, preview is shown correctly, but my issue is, that it still prints the small preview from the Cinema Display. Also can't choose the media size in the drop down, as I am using A3+ and this is not existing there. Wish I'd not upgraded.

[rossoneris]

Anyone has some news on this ? - print preview is wrong on external screen, but when moving to internal mac it looks as it should ?. Has updated everything on my adobe CC to latest

[default22y4ws0usqgz · Accepted solution]

I know this is another step, but it seems to work for me. Once you get to the print prview window after you have all your settings in place, click on setup again and then print again. You should see your preview window change to the actual size you are printing.

[smith-eliyah]

For me I needed to Set "PPD" (thirs line from top in the dialog) to - Adobe PDF and it cam back to normal.