Illustrator printing 2 blank pages

Forum|Forum|9 months ago
June 3, 2025
2 replies
179 views

Can not print anything from Illustrator, it just spits out 2 blank pages. Recently moved from a laptop running Windows 10 to a desktop running Windows 11. Didn't encounter this problem on Windows 10 and was able to print directly from illustrator. I can print if I save toPDF and then print but this adds extra steps to printing, especially if I'm just printing a test to look at layout.

Running Adobe 29.5.1

Running windows 11 Pro version 23H2 (can't update or I lose access to the company shared storage something with the NAS and SMB and 24H2 not getting along)

B

Bobby Henderson

Community Expert

What kind of printer are you using? Is it connected directly to the computer or does it receive print jobs across a network? Do other applications on the Win11 desktop PC output jobs successfully to the printer? I wonder if it could be a print driver setup issue.

Anubhav M

Community Manager

Hello @david_0182,

Could you try removing and then re-adding the network printer to see if it helps with your workflow? Also, try to reset Illustrator's preferences as described in this article (https://adobe.ly/3ZgwSZU) and sharing your observations.

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Anubhav

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