illustrator problem with opening

Forum|Forum|8 years ago
May 14, 2017
2 replies
235 views

i download a free try installed on my mac and when i click on icon to open it this just pop up and its loading all the time, any ideas what to do? i try to uninstall and install again and etc.. please help as urgently need it

This topic has been closed for replies.

Monika Gause

Community Expert

Which system?

Are you behind a firewall?

Did yit ever run or did this happen right after installing?

C

Cari Jansen

Legend

Please try the following:

Press Cmd-Option-Esc and force quit out of Illustrator.
Locate the Creative Cloud desktop app in the menu bar the top and click the cloud-icon to display it.
Click the gear-icon in top right of the CC desktop app.
Select Preferences, and click Sign-out.
Next also from the gear icon, select Quit.
Reboot your computer and relaunch CC Desktop app, and sign-in again (gear-icon > preferences > sign-in using your Adobe ID and Password that you registered for the Trial)

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