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dominiquel31564073
dominiquel31564073
Participant
February 15, 2019
Question

Illustrator problem with SMB and slow local saving

  • February 15, 2019
  • 3 replies
  • 962 views

Hi,

I am encountering a weird bug with Illustrator. When I save a document, while I am connected to an SMB (mac mini server), the saving takes minutes, even if the document is a white page and I am saving it to the desktop and not on the SMB mount.

I tested 10-20 times, half while I am connected to the mount, half when I am not connected, and everytime I am connected the saving take ages.

Do any of you have a small clue about how could an SMB mount interfere with a local save on Illustrator ?

I did test Photoshop and InDesign, but both of those save fast no matter if I am connected or not.

Thanks for your help!

    This topic has been closed for replies.

    3 replies

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    February 20, 2019

    Hi Dominique,

    Sorry to hear about this issue. I would request if you can share a few more details:

    You may also try these steps to improve Illustrator performance:

    For Windows: Improve Illustrator performance on Windows

    For MAC: https://helpx.adobe.com/in/illustrator/kb/optimize-illustrator-performance-mac-os.html

    Regards,

    Srishti

    dominiquel31564073
    dominiquel31564073Author
    Participant
    February 21, 2019

    Hi Srishti,

    • OS(Exact version of Windows/MAC) : OSX 10.13.5
    • Exact version of Illustrator : 22.1
    • How it works in a different user account(Admin) : Same problem
    • Does trashing Illustrator Preferences(https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help resolve the issue? We reseted the preferences today, we will see if this change anything.

    Edit : I can confirm that reseting Illustrator preferences, and reinstalling an older version of Illustrator (2015) did not help.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    February 26, 2019

    As you mentioned that Illustrator works fine when it is not connected to SMB. One more thing I would like to add is to try turning off your Antivirus and check how it works. We at Adobe, have very limited support for Network-based Environments because there are so many other things involved with it(Technical support boundaries for virtualized or server-based environments ) but from my personal experience, I would suggest you few things which you must check:

    • Check if this is happening with your user account only or with multiple users
    • Check if there is any endpoint security or if there is any restriction imposed by your IT Team.
    • This generally happens when network policies or Operating System is updated, check with your IT team for the same.

    Regards,

    Srishti

    C
    CHMprepress
    Inspiring
    February 18, 2019

    Did you try connecting under afp? Sinds it is a Mac server you connect to should be possible, and do you feel the same lag?

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 15, 2019

    Illustrator has issues saving directly to networks.

    Illustrator has issues when there is no printer attached and turned on. Is there one?

    dominiquel31564073
    dominiquel31564073Author
    Participant
    February 18, 2019

    We are not saving on the network, we are saving locally, on the desktop. The problem happen WHEN we are connected, even if we don't save to a network folder. As soon as we disconnect the SMB, the saving is instant.

    Also, there is a network printer connected to the Mac.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 18, 2019

    Is that network printer directly accessible or is it via a printer queue?

    In any way: since this is such a specific setup, please contact support to have a look into it.

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