Skip to main content
R
Roxane2498310699u3
Participant
June 23, 2022
Answered

Illustrator - Problems accessing files on network drive

  • June 23, 2022
  • 3 replies
  • 1972 views

Hi all,

I can't open file from a network folder from my computer with illustrator. I get this message: file not found

I was able to open the same file from illustrator by "file" then "open" and go to the network folder.

I tried to reinstall, same issue, i installed an older version of illustrator, since this installation i can't even open file with "file" then "open".

I have not this issue with photoshop or adobe reader pro.

I'm on a domain network inside my company.

Did someone get this issue and succeed to fix it?

Thanks

 

[Renamed by Mod]

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Roxane2498310699u3,

 

Sorry to hear about this experience. As suggested by Marliton, the best way to work on your projects is to save them on a local drive and then copy/replace the file on the network/removable media.

 

You may learn more about this here: https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html.

 

Kindly update this thread if you need further help. We'd be happy to assist.

 

Thanks,

Anubhav

3 replies

R
Roxane2498310699u3Author
Participant
June 29, 2022

Hi all, 

it's not a fix but thank you for your responses anyway.

Met1
Met1
Legend
June 30, 2022

But it is good working practice, opening, saving, exporting from within a program over a network just begs for a problem. How do you know no one else is accessing the file at the same time?

R
Roxane2498310699u3Author
Participant
July 4, 2022

Hi Met1, i understand but i'm asking why the feature stopped without any reason and works with photoshop.

You're right, nothing but I have actually only 2 licences illustrator in the company. Anyway the user will keep save on his computer then move the file on the network.

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
June 23, 2022

Hello @Roxane2498310699u3,

 

Sorry to hear about this experience. As suggested by Marliton, the best way to work on your projects is to save them on a local drive and then copy/replace the file on the network/removable media.

 

You may learn more about this here: https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html.

 

Kindly update this thread if you need further help. We'd be happy to assist.

 

Thanks,

Anubhav

marliton
Community Expert
marlitonCommunity Expert
Community Expert
June 23, 2022

Hi. These issues are common when you work with files saved on network volumes. Usually, it is a good idea to copy the file to a local folder, work, save, and replace the file in the network volume.

 

Marlon Ceballos
    M
    magnetic_Lark5F8D
    Participant
    September 10, 2024

    Thank You, its Useful....

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices