Illustrator problems

Forum|Forum|2 years ago
July 27, 2023
2 replies
431 views

I recently upgraded to Illustrator 27.7. Now objects, type and graphics disapear. I also get strange bits of text appearing in odd places that I can't select or remove. See below.

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Ton Frederiks

Community Expert

There were a couple of posts about text disappearing in 27.7

If the file was created in a previous vers, an you go back to a previous version to see if that helps?

In the CC app go to Apps > All Apps

Next to Illustrator you will see 3 dots

Click and select Other Versions

You can Uninstall Illustrator and install the previous version or leave the current Illustrator installed and install an additional previous version.

Monika Gause

Community Expert

Did you already reboot the computer and reset the preferences (which will erase all your settings)?

R

rcweburgAuthor

Known Participant

I’ve already rebooted. How do I reset the preferences?

Monika Gause

Community Expert

You could check out the methods here: https://helpx.adobe.com/illustrator/using/setting-preferences.html

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