• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator problems

Community Beginner ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

I recently upgraded to Illustrator 27.7. Now objects, type and graphics disapear. I also get strange bits of text appearing in odd places that I can't select or remove. See below.

 

Screen Shot 2023-07-27 at 6.57.06 AM.png

TOPICS
Bug , Performance

Views

191

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

Did you already reboot the computer and reset the preferences (which will erase all your settings)?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

I’ve already rebooted. How do I reset the preferences?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 27, 2023 Jul 27, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 28, 2023 Jul 28, 2023

Copy link to clipboard

Copied

I reset the preferences but it didn't solve the problems

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 28, 2023 Jul 28, 2023

Copy link to clipboard

Copied

Can you help me with this problem?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 28, 2023 Jul 28, 2023

Copy link to clipboard

Copied

 

Yes I did both and it made no difference It's still deleting objects and adding strange text.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jul 28, 2023 Jul 28, 2023

Copy link to clipboard

Copied

LATEST

There were a couple of posts about text disappearing in 27.7

If the file was created in a previous vers, an you go back to a previous version to see if that helps?

In the CC app go to Apps > All Apps

Next to Illustrator you will see 3 dots

Click and select Other Versions

You can Uninstall Illustrator and install the previous version or leave the current Illustrator installed and install an additional previous version.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines