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Illustrator quiere grabar el audio y la pantalla de la computadora

Community Beginner ,
Jan 02, 2024 Jan 02, 2024

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¿Por qué me pide accesos illustrator? Después de abrir el programa y cuando voy a usar el gotero me abre una ventana de diálogo con el mensaje: "Adobe illustrator 2024.app quiere grabar el audio y la pantalla de esta computadora. Dale acceso..." Siempre le doy denegar, pero cada vez que voy a usar por primera vez el gotero siempre me arroja ese mensaje, ¿por qué sucede?, ¿hay alguna manera de quitar ese mensaje?

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Bug , Feature request

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correct answers 1 Correct answer

Adobe Employee , Jan 02, 2024 Jan 02, 2024

Hello @ElvaCHC,

Thanks for reaching out. A security feature introduced by Apple in macOS Catalina (10.15) and later requires explicit consent before allowing apps to record screen information. Because the Illustrator Eyedropper tool collects color information from pixels at a specific screen position, macOS requires permission from the user. Learn more here: (https://adobe.ly/48ftXD6).

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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Adobe Employee ,
Jan 02, 2024 Jan 02, 2024

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Hello @ElvaCHC,

Thanks for reaching out. A security feature introduced by Apple in macOS Catalina (10.15) and later requires explicit consent before allowing apps to record screen information. Because the Illustrator Eyedropper tool collects color information from pixels at a specific screen position, macOS requires permission from the user. Learn more here: (https://adobe.ly/48ftXD6).

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,
Anubhav

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New Here ,
Feb 09, 2024 Feb 09, 2024

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Tu respuesta no soluciona el problema. ¿Cuál sería la solución para que deje de salir esta notificación cada vez que se usa el gotero? Gracias.

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Community Expert ,
Feb 09, 2024 Feb 09, 2024

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Did you try:

To change the setting on a Mac, go to System Preferences > Security & Privacy > Privacy Screen Recording and check the box by Adobe Ilustrator (and Photoshop). If you are unable to check the box, click on the lock icon at the bottom of the panel first to allow changes. 

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Community Beginner ,
Feb 09, 2024 Feb 09, 2024

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Pero no quiero darle permisos a los programas, solo quiero que ya no aparezca el mensaje sin tener que darles permisos

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Community Expert ,
Feb 09, 2024 Feb 09, 2024

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Then you have to live with the message, there is no other way.

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New Here ,
Feb 09, 2024 Feb 09, 2024

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Hola, tengo el mismo problema y daña mucho la experiencia... ¿pudiste solucionarlo de algún modo?

 

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Community Beginner ,
Feb 09, 2024 Feb 09, 2024

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No, sigo denegando el permiso =/

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