Illustrator "Help" Empty

[Thoughtfission]

Hi. When I open the help dialogue on Illustrator, the pop-up window is completely empty except the search box. When I type something into the search box, nothing happens. I just have an empty black box that says help on top. I have tried reinstalling the problem persists.

Can anyone help?

Thanks.

[Met1]

Not seen this before. Did you just update?

You may need to trash or reset your prefs.

You may need to reinstall using the Abobe Cleaner tool to purge before reinstalling.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Thoughtfission]

Hi, no, I haven't updated for a while. Will give the cleaner a try and let you know. Thanks :o)

[Thoughtfission]

Ran the tool (just for illustrator) then reinstalled. Problem is still there.

[Monika Gause]

Is your antivirus or a firewall blocking content?

[Thoughtfission]

I don't think so. Photoshop is working jusat fine, for example.

[Monika Gause]

Then I would suggest you contact Customer Care about it: https://helpx.adobe.com/contact.html

They can login to your system to check it out.

[Thoughtfission]

Thanks for the link. Unfortunately when I click on it, there doesn't see to be a way to contact customer support. Just links back to this forum.

[Doug A Roberts]

Are you logged in to your Adobe account?

Can you see the chat icon here?