Illustrator Recover Files

New Here ,
Jun 24, 2022 Jun 24, 2022

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Hi! 

 

My Illustrator app crashed and upon relauching it gave me the usual notification of recovering files but when the files opened none of them were at the stage where the app crashed but rather at the stage of when I first opened the file.

 

Is there any way of recovering my last version of the file?

 

Thank you!

Mel

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Adobe Community Professional ,
Jun 24, 2022 Jun 24, 2022

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Adobe Employee ,
Jun 24, 2022 Jun 24, 2022

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Hello @MOIRA TANYA25001591ix8o,

 

Sorry to hear about this experience. There could be many reasons why the AutoRecover was not saved. I would request you to check the File Handling preferences for Illustrator and check if it's set up correctly.

AnubhavMajumder_0-1656084500081.png

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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