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Illustrator request heic/files

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My Adobe Illustrator still asks for heic/heif files even though I have it installed. so I have to restart the application again when I encounter an error warning

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Anubhav MCorrect answer

Community Manager

Hi
I did "Creative Cloud Cleaner Tool ", the issue was reprodueced.
The key to this problem is to perform step 2 of that procedure and exit all applications. Then perform step 3 of that procedure with the files that have already been created.
If you open the original ai in a link window immediately after performing step 2, it will not reproduce the problem.

make heic_bug_org_01.ai
place the heic photo by link
make heic_bug_linked_02.ai
place the heic_bug_org_01.ai by link to heic_bug_linked_02.ai
close all app
open heic_bug_linked_02.ai
open(edit original) heic_bug_org_01.ai by link window
error message will shown

Hello @Yusuf Buchori,

We're sorry for the trouble. It looks like we need to troubleshoot this on a live session. Please head here (https://adobe.ly/3RUwkUS) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,
Anubhav

acameron1

Participating Frequently

I just had this issue with a file and made a very brief video tutorial.

https://youtu.be/vDgH7TEFqVA?feature=shared

Essentially, you can rename your linked file causing the issue so it breaks the link, then you can open the file in illustrator and place the image after you save it as a JPG or another supported file type.

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superbloom421

Known Participant

I am still having this issue

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N

Neil31822211xxqy

Participant

I keep getting this annoying error too.

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Brandon29628113cnzv

Participant

I am having this same problem only with iphone images tranfered to my computer. I have the HEIC converter and still have the same problem. I did find that if I change the Windows default program to open HEIC files to Illustraitor, it is corrected, but then all my images open in Illustraitor, which is not practical most of the time. Is there any fix for this, it takes up a lot of time dealing with this issue?

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G

gene_pinefield

Inspiring

I got new infomation about this issue, that use Movie & TV app in Windows.
But it didn't work in my environment.
https://bit.ly/45qlQTJ

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G

gene_pinefield

Inspiring

I installed the HEIC/HEVC app from the Windows Store and Illustrator v27.9 (2023) on Windows, but I get an error warning.

https://helpx.adobe.com/illustrator/kb/illustrator-heic-codec.html

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Monika Gause

Community Expert

What kind of error do you get?

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G

gene_pinefield

Inspiring

Hi
Tralslated
Additional non-Adobe software is required to open .heic/.heif files. Please install the necessary software so that Illustrator can open this file.

I can reproduce this issue folowing procedure. Illustrator v28.0 (2024)

https://www.dropbox.com/s/dc9u896fk981pmx/240104_heic_bug.zip?dl=0

make heic_bug_org_01.ai
place the heic photo by link
make heic_bug_linked_02.ai
place the heic_bug_org_01.ai by link to heic_bug_linked_02.ai
close all app
open heic_bug_linked_02.ai
open(edit original) heic_bug_org_01.ai by link window
error message will shown
*video from procedure 4

I don't know if it's the same problem as the first topic poster.

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