Participant

Question

Illustrator saving blank PNGs (not saving or exporting anything) while working on a file

Forum|Forum|4 years ago
August 27, 2021
3 replies
5630 views

Hi the title is a little odd, but the gist of it is. My Ai keeps saving small blank png files whenever I am working on an open file. I just delete them usually but sometimes it is a couple of thousand PNGs saved out,

How do I stop this happening?

{Renamed by MOD}

Performance

This topic has been closed for replies.

A

Alex Oros

Participating Frequently

Hey Philllip, I had the same issue a few times and it could be as stupid as just selecting the whole group/design before exporting it to PNG. If you don't select what you intent to export Illustrator would save a blank png.

Hope that helps

G

GeNo

Participant

Same here. I haven't found a solution yet. What scripts or plugins you use?

A

Alex Oros

Participating Frequently

Hey GeNo, I had the same issue a few times and it could be as stupid as just selecting the whole group/design before exporting it to PNG. If you don't select what you intent to export Illustrator would save a blank png.

Hope that helps

Anshul_Saini

Community Manager

Hi there,

Sorry about the trouble you are facing. I would request you to share a few more details like:

The exact version of Illustrator
Could you please share a sample Ai document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
Are you using any scripts, plugins, or automated actions?
Does resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Also, you may try opening the app in Safe Mode & Hidden Admin Account. Let us know how it goes.

Looking forward to hearing from you.

Thanks & Regards,
Anshul Saini

philliph33177548Author

Participant

Thank you for getting back to me. I have just reset my preferences and will let you know how it goes.

The version is V.25.4.1

It started happening recently. I had just updated but I am not certain whether it started before that. I don't believe it did though. One thign I do change everytime I update is change the export as shortcut to ctrl-alt-E, I don't know if that will help.

All the best,

Phill

D

default307188808xfn4i

Participant

Hi @hufsah,

Thank you for sharing your experience with the community. It's great to hear that saving your file as PNG helped resolve the issue for you. However, we understand that this may not be a viable solution for everyone.

In order to better understand the issue and potentially find a fix, it would be extremely helpful if you could share the problematic file with us. Our product team is always looking for ways to improve the performance and stability of our products, and having access to these files may help them get more insight into the issue.

Thank you for your willingness to help us resolve this problem. We appreciate your support and look forward to hearing back from you soon.

Best regards,

Anshul Saini

Please help my files I saved with jpeg in illustrator keeps showing blank

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