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Illustrator saving PDF's as a Chrome Extension

New Here ,
Sep 20, 2023 Sep 20, 2023

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Not sure why, but since I got a new laptop, when I try to save illustrator files as a PDF it is saving them as a Chrome extension. So confused. I just want to be able to save it as a regular PDF. Anyone had this happen?

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correct answers 1 Correct answer

Community Expert , Sep 20, 2023 Sep 20, 2023

It sounds possible that the wrong program is being associated with your pdf files. On a Mac you can click on any file on the desktop or in a document windowwith the extension .pdf and use the keyboard command Command-i. This will open an info box like the one shown in the screenshot below. Within the box choose from the "Open with:" pull-down menu the correct program (in this case Acrobat). Then click on the "Change All…" button to associate Acrobat with all files that have the extension.pdf.

Screenshot 2023-09-20 at 9.20.32 PM.pngexpand image

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Adobe
Community Expert ,
Sep 20, 2023 Sep 20, 2023

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It sounds possible that the wrong program is being associated with your pdf files. On a Mac you can click on any file on the desktop or in a document windowwith the extension .pdf and use the keyboard command Command-i. This will open an info box like the one shown in the screenshot below. Within the box choose from the "Open with:" pull-down menu the correct program (in this case Acrobat). Then click on the "Change All…" button to associate Acrobat with all files that have the extension.pdf.

Screenshot 2023-09-20 at 9.20.32 PM.pngexpand image

To do this on a PC see: https://www.computerhope.com/issues/ch000572.htm.

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Adobe Employee ,
Sep 21, 2023 Sep 21, 2023

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Hello @Christian5ECC,

 

Sorry to hear about this experience. I hope the suggestions shared by Bill helped resolve the problem. If not, kindly share more details, like the exact version of the OS/Illustrator, a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), and a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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