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Participant
July 30, 2021
Question

Illustrator says .ai file is unknown format and can't be opened

  • July 30, 2021
  • 2 replies
  • 383 views

Hi there. I'm struggling to access two of my old logo files. One says it is too damaged and can't be repaired, the other says it is an unknown format even though it is an .ai file. Is there any way to get these open?

 

Happy to send the files if that helps! But attached screen grabs.

 

I am using the most up to date CC software on Windows 10 if that helps. 

 

Thanks!

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2 replies

Brad @ Roaring Mouse
Community Expert
Community Expert
July 30, 2021

Send them along here. We can take a alook.

Have you tried sending it to the adobe recovery email?

Mohammad.Harb
Community Expert
Community Expert
July 30, 2021

Have you tried opening them in photoshop or adobe bridge?