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Participant
February 26, 2019
Question

Illustrator scrolling automaticlly

  • February 26, 2019
  • 2 replies
  • 3266 views

Hi, wondering if someone could help.

Our illustrator every time I open a file, it opens and then it starts automatically scrolling across,

Tried re-setting keyboard/mouse - nothing.

Does anyone have any suggestions? be much appreciated.

Thanks.

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    2 replies

    Srishti Bali
    Community Manager
    Community Manager
    February 27, 2019

    Hi Lee,

    Sorry to hear about this issue. I would like to know if the suggestions shared above worked for you? If not, please share a few more details like:

    • OS(Exact version of Windows/MAC)
    • Exact version of Illustrator
    • Did you try checking it with different mouse or keyboard?

    Regards,

    Srishti

    Participant
    August 22, 2022

    l am having the same issue. l have windows 10 OS running with up to date windows update and running Illustrator v26.5.

     

    Have tried with Different Keyboard and mouse as well. 

    maxwithdax
    Community Expert
    Community Expert
    February 26, 2019

    Is it only illustrator. Sounds like you have a stuck down arrow key on your keyboard. Have you tried another mouse? Have you tried unplugging your mouse?

    -Dax

    Kevin Stohlmeyer
    Community Expert
    Community Expert
    February 26, 2019

    Unplug your keyboard as well.

    Also if you have additional bluetooth connected devices make sure they are not connected if they are not active.

    I had a spare bluetooth keyboard in my drawer that turned on and caused ghosts in my machine.