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Daniel D.G
Participating Frequently
February 8, 2023
Answered

Illustrator se cierra inesperadamente

  • February 8, 2023
  • 6 replies
  • 13359 views

Estoy cansado de que illustrator se cierre inesperadamente, con la última actualización se pueso todo peor. Instalé la versión anterior, la 27.0 y sigue pasando. Es muy incomodo que pagues por un producto cuya versión pirata o ilegal, funciona mejor que la oficial. He pagado desde siempre pero esto ya me sacó de casillas. No sé que hacer para solucionar este problema!

Cuando ingreso nuevamente, todo el espacio de trabajo está desconfigurado y pierdo tiempo arreglandolo nuevamente para que a los pocos minutos vuelva y se cierre. 

    Correct answer Fabio Andriolo
    Problem solved. I installed the previous version of Wacom and Illustrator is working correctly now.
Thank you very much Mr. Saini.

    6 replies

    P
    pescador_6723
    Participant
    July 22, 2025

    Me pasa exactamente lo mismo, siento que vengo pagando en vano. Es un asco la versión paga de Illustrator. No invierten en programadores que den soluciones a estas cosas? Con la fortuna que recaudan por Dios santo que vergüenza...

    P
    pescador_6723
    Participant
    July 22, 2025

    O
    Omega0328066576mq45
    Participant
    June 19, 2024

    Siento que odio illustrator! como puede ser que sea tan inestable!! se pierde mucho tiempo! se cierra de la nada y no es cierto que recupere

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    June 27, 2024

    Hi  @Omega0328066576mq45,

     

    Sorry for the delayed response. If you are still facing the crash issue, then would you mind submitting the crash report by following the steps shared in this help article (https://adobe.ly/3L5Lu6V)? While submitting the report, kindly use the same email account used here in the community so we can locate it quickly. It will help us find the cause and assist you accordingly. Also, please confirm if this happens while working on a specific file, after performing a particular action, or using a specific tool or effect. We are here to help!

     

    Looking forward to your response.

     

    Best,

    Anshul Saini

    youthful_fun0D4D
    youthful_fun0D4D
    Participant
    March 25, 2024

    Me pasa exactamente lo mismo. Hace años que pago Adobe y es muy frustratnte

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 25, 2024
    @youthful_fun0D4D  schrieb:

    Me pasa exactamente lo mismo. Hace años que pago Adobe y es muy frustratnte

     

    If the answers in this thread do not help you, please contact Customer Care and have them investigate your system: https://helpx.adobe.com/contact.html 

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    February 10, 2023

    Hi @Fabio Andriolo @Daniel D.G,

     

    I understand how frustrating it can be when a product you rely on isn't working properly. The inconvenience of having Illustrator close unexpectedly and having to spend time fixing your workspace can be a real annoyance.

     

    Recently there was an issue with Wacom Drivers crashing Illustrator, which will be addressed in the next release.

    In the meantime, some users have reported success by rolling back the Wacom driver to a previous version, such as 6.3.46-2. 

    However, if you are not using any Wacom device and still facing unexpected crashes, then would you mind submitting the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? While submitting the report, kindly use the same email account used here in the community so we can locate it quickly. It will help us find the cause and assist you accordingly.

     

    Looking forward to your response.

     

    Thanks,

    Anshul Saini

      Fabio Andriolo
      Fabio Andriolo
      Participating Frequently
      February 11, 2023

      Mr. Saini,

      thanks for the feedback.
Really I only use Wacom tablet and your message really makes sense to me.
I'll switch to the previous Wacom version and let you know if it fixed the problem.
Thanks for your help.

      Regards
      Fábio
        Mario Arizmendi
        Mario Arizmendi
        Legend
        February 9, 2023

        Daniel

        Adicional a las soluciones que te han propuesto los otros panelistas, podrias ver la posibilidad de revisar el disco duro en cuanto a su compatibilidad con el sistema, te lo digo porque a mi me pasó, compré dos computadores completamente nuevos y ambos se bloqueaban cada momento, después de probar todo, hasta reinstalar el sistema operativo y que nada funcionaba, finalmente encontramos que era el disco duro SSD incompatible, se cambio por un SSD M2 PCI Xpress  y ahora esta funcionando super bien, solo es una sugerencia 

          Fabio Andriolo
          Fabio Andriolo
          Participating Frequently
          February 9, 2023

          Daniel,

          Gracias por la sugerencia. Si nada funciona, reemplazaré el SSD.
          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          February 8, 2023

          Hi @Daniel D.G can you send over some specs?

          What OS are you running? HD space available, Graphics card(s)?

          D
          Daniel D.GAuthor
          Participating Frequently
          February 9, 2023

          Procesador Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.59 GHz
          RAM instalada 12,0 GB
          Tipo de sistema Sistema operativo de 64 bits, procesador basado en x64

          Disco local C: 215GB disponibles

          Disco Local 😧 491GGB disponibles 

           

          Nombre NVIDIA GeForce GTX 960M
          Tipo de adaptador NVIDIA GeForce GTX 960M, compatible con NVIDIA
          Descripción de adaptador NVIDIA GeForce GTX 960M
          RAM de adaptador (1.048.576) bytes

           

          Nombre Intel(R) HD Graphics 530
          Tipo de adaptador Intel(R) HD Graphics Family, compatible con Intel Corporation
          Descripción de adaptador Intel(R) HD Graphics 530
          RAM de adaptador 1,00 GB (1.073.741.824 bytes)

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          February 9, 2023

          THat is not a lot of RAM on either your graphic cards and your system. 16 GB recommended for the system, 4 GB for the graphic cards.

          https://helpx.adobe.com/illustrator/system-requirements.html

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