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illustrator selection tool not working again.

Explorer ,
May 04, 2025 May 04, 2025

Im over it. 2x this week since last update. Any recommendations on another application I can use?

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Bug , Performance
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correct answers 1 Correct answer

Community Expert , May 04, 2025 May 04, 2025

And you are using the selection tool (black arrow)?

 

When was the last time you rebooted the system? If this goes on and off erratically then the first thing to try would be a system reboot and the next thing could be a preferences reset.

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Community Expert ,
May 04, 2025 May 04, 2025

2 times what?

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Explorer ,
May 04, 2025 May 04, 2025

As the title states the selection tool not working can't select anything and resize or arch or etc.......

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Community Expert ,
May 04, 2025 May 04, 2025

Do you have any snapping options on?

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Explorer ,
May 04, 2025 May 04, 2025

there were some selected I removed the checkmarks should I put them back

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Community Expert ,
May 04, 2025 May 04, 2025

Snap to Pixel and snap to grid might get problematic and you should only turn them on when you definitely need them and want them. Snap to point on the other hand is necessary for precision most of the time.

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Community Expert ,
May 04, 2025 May 04, 2025
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Community Expert ,
May 04, 2025 May 04, 2025

Please show something.

Maybe Shift+Ctrl+B is the trigger - or your layer is locked - or or or ...

 

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Explorer ,
May 04, 2025 May 04, 2025

I hit shift command B and I could adjust size but then it went back to the problem. layer not locked

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Community Expert ,
May 04, 2025 May 04, 2025

And you are using the selection tool (black arrow)?

 

When was the last time you rebooted the system? If this goes on and off erratically then the first thing to try would be a system reboot and the next thing could be a preferences reset.

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Explorer ,
May 04, 2025 May 04, 2025

How do I reset that? I thought I did that but I'm guessing not. So snap to grid

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Explorer ,
May 04, 2025 May 04, 2025

Ther RESET worked!! thank you so much!!!!!!!!!!!!!!!!!!!

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Community Expert ,
May 04, 2025 May 04, 2025

Thank you for the screenshot.
Unfortunately, your screenshot is not informative enough. Which selection tool is active? Which elements are selected (layer panel). The bounding box is probably also hidden at the moment. But unfortunately you can't tell from the incomplete screenshot.

 

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Explorer ,
May 04, 2025 May 04, 2025

The selection tool in corner and what is bounding box?

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Community Expert ,
May 04, 2025 May 04, 2025

There are three selection tools and each ‘is in a corner’. Please show a fullscreen screenshot.

Bounding box must be switched on. Otherwise transforming will not work. Can be found in the menu: View

 

Glad it is solved.

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Explorer ,
Jun 02, 2025 Jun 02, 2025

Me either! 

I just finished updating all the (*removed by moderator) adobe products and my mac to the latest software and I can't select anything with the either the black arrow and only sometimes with the direct selection. 

I have been having to go into the layers and find things there and select them, which will actually select it... but good luck getting it to do anything, like move or change colour... I almost smashed my mouse and my trackpad trying to. 

And another thing... eyedropper tool just changes the colour or stroke to a blank box with a red line through it. 
We are paying so much for this software, like how can it be worse than the 90s 

And before I am told to close and reopen or reboot ... I can not perform my paid job if every 2 minutes I am forced to close and restart and never actually get any work done. 
I want to cry its so bad 

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Community Expert ,
Jun 02, 2025 Jun 02, 2025

Can you please show something?
About the pipette: How are the pipette options set (double-click the pipette symbol in the tool bar)?

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New Here ,
Sep 12, 2025 Sep 12, 2025

I have restarted my computer several times and I am also having issues with the selection staying selected once I select a different too - so if I have a selection with the black arrow tool and want to use the pen+ tool it deselects the path - which defeats the whole purpose. 

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Adobe Employee ,
Sep 12, 2025 Sep 12, 2025
LATEST

Hello @ArtisticTrend,

I'm sorry to hear you're having similar trouble with Illustrator. Could you confirm the version of the OS/Illustrator installed and share a small screen recording of your exact workflow and the problem, so we can better assist you?

Looking forward to hearing from you.

Anubhav

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