Copy link to clipboard
Copied
the operation cannot complete because of an unknown error [!now]
Copy link to clipboard
Copied
You might want to tell us some details, because otherwise we can't solve either.
Which version?
Which system?
Any third party plugins?
A printer?
Any additional input hardware?
All fonts OK?
When was your last computer restart?
What exactly are you doing step by step when this happens?
Did the same ever work correctly?
Does that only happen on specific files?
Copy link to clipboard
Copied
I've got the same error. Very annoying.
Which version? - Latest, 2019 - 23.0.1
Which system? - Windows 10
Any third party plugins? - No
A printer? - Not on
Any additional input hardware? - Touchscreen laptop, default mouse
All fonts OK? - Think so
When was your last computer restart? - Just now
What exactly are you doing step by step when this happens? - Try saving artboard as PNG 300dpi
Did the same ever work correctly? - Yes
Does that only happen on specific files? - No
Hope to hear soon, need it now!
Copy link to clipboard
Copied
What are the dimensions of the Art Board?
Copy link to clipboard
Copied
Quite big actually, 5500x5500px.
But this was not a problem before.
Copy link to clipboard
Copied
Try lowering the ppi to 144 and see if it works.
Copy link to clipboard
Copied
That doesn't help. I need to export a file as a 300 dpi PNG and what I have to do is open up Photoshop, import the graphic then save it as a PNG from there.
Latest CC 2019 software
iMac running 10.14.4 (latest version at this date)
No plugins
No printer
No additional input devices
No fonts in the file
I shut down every day and restart only when I am working
The artwork is a traced graphic and an outlined font that both have gradients in them, but not complex gradients
Happens with any file this size - 7632 x 6480 - even if the graphic is just a square with a solid fill
Copy link to clipboard
Copied
CharlesKCousins schrieb
Happens with any file this size - 7632 x 6480 - even if the graphic is just a square with a solid fill
So you want the output file to be this pixel dimension? Because then you would need to export at 72 ppi.
Copy link to clipboard
Copied
"Solution for Adobe Illustrator. Regarding the problem...
"The operation cannot complete because of an unknown error. (Cant)"
The problem is caused by some files in the directories.
"c: \ Program Files \ Common Files \ Adobe \ UXP \"
In Windows 10 (X64)
Rename to "c: \ Program Files \ Common Files \ Adobe \ 00UXP \"
(In this way they are not erased and you can return to them, for if other programs fail)
It contains the routines for the start screen and new documents of the different Abobe programs.
https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html
luck!!! 😉 :)"
Changing UXP to 00UXP worked like a charm!! This actually works for me!!!
For more information, Follow this link: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36301807-the-operation-...
Copy link to clipboard
Copied
"Solution for Adobe Illustrator. Regarding the problem...
"The operation cannot complete because of an unknown error. (Cant)"
The problem is caused by some files in the directories.
"c: \ Program Files \ Common Files \ Adobe \ UXP \"
In Windows 10 (X64)
Rename to "c: \ Program Files \ Common Files \ Adobe \ 00UXP \"
(In this way they are not erased and you can return to them, for if other programs fail)
It contains the routines for the start screen and new documents of the different Abobe programs.
https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html
luck!!! 😉 :)"
Changing UXP to 00UXP worked like a charm!! This actually works for me!!!
For more information, Follow this link: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36301807-the-operation-...