Illustrator shows me a white blank window on start (MacOS)

Forum|Forum|6 years ago
January 28, 2020
1 reply
2317 views

When Illustrator is starting an OS window with no content pops over it. Look like some another app has to load there but it stays completely blank. I still can close it and go on.

Bug

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Rishabh_Tiwari

Legend

Hi there,

Thanks for reaching out. Could you please confirm the exact version of the Illustrator and macOS. Also, could you please share a few screenshots of what exactly happening at your end?

Regards

Rishabh

Andrii KulikovAuthor

Participating Frequently

Hi, Rishabh.

Illustrator: 24.0

MacOS: 10.13.6

Please see attached screenshot. With Illustrator closed: click on Dock Illustrator icon -> welcome screen appears -> click the 'OPEN' button -> document loaded and then this window popped up.

Rishabh_Tiwari

Legend

Thanks for sharing the details Andrii. Does this white dialog box open every time you launch Illustrator? Please try resetting the Illustrator Preferences and let us know if that helps or not. Please follow the steps below to reset the preferences:

Close Illustrator.
Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
In the Go To Folder dialog box, type "~/Library". Click Go.
Open the Preferences Folder > rename the Illustrator 24 Settings folder to Illustrator 24 Settings folder.old
Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
Go back to library->open caches->rename com.adobe.illustrator to com.adobe.illustrator.old
Go back to library->open application support-> open adobe->rename the Illustrator 24 folder to Illustrator 24 folder.old

Let us know if it works or if you need any further assistance.

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