Skip to main content
G
Geogirl2014
Participant
January 9, 2017
Question

Illustrator Side Scroll Issue

  • January 9, 2017
  • 4 replies
  • 4692 views

I've been using illustrator for a long while with a few different computers. Right now I'm working on my windows 10 desktop which is very powerful and usually runs everything perfectly. However, just today when I was working in illustrator, I found that pressing control (Ctrl) in any situation causes the screen to scroll to the right until it gets to the end of the work space. I can't use any quick commands or keyboard commands without the side scrolling effect. It's not in key commands and according to what I've looked at already "Ctrl" on it's own should just switch you to your last used tool. It's becoming really irritating as I am used to key commands and use them without thinking and I end up copying or trying to zoom and find that I'm on the other side of my work space suddenly. Thank you in advance for any help!

This topic has been closed for replies.

4 replies

MattMaleyAlliance
MattMaleyAlliance
Participant
October 16, 2018

Did you ever find a solution to this? Just encountered the same problem, but scrolling to the left. I am updating AI right now to v23.0 (beleive I was operating on v 22.1). Hoping this is the solution.

D
defaultmfxzgxpu6zm6
Participant
November 6, 2021

I know this is an older post but I have just has the same issue. After trying MANY fixes, I found uninstalling/reinstalling soved the issue.

C
Cari Jansen
Legend
January 12, 2017

One additional thing you can try is, if you are the admin of your computer:

  • Create a new admin user on the computer
  • And log in as that new user, then try to use Illustrator.
  • Basically what that ensures is that all the user-generated preferences are all set afresh. IF it works as a new user, then the issue is related to a preference or driver setting on your other account being different all of a sudden.

Some other things to try:

  • Have you installed the latest drivers for the mouse you are using on your Windows system?
  • Can you try connecting ANOTHER mouse that needs different drivers?
C
Cari Jansen
Legend
January 12, 2017

Adobe released an update for Illustrator CC (2017) that focusses on fixing a series of bugs, including "stability-related fixes'. Have you installed the latest updates? I'd opt to once again clear preferences before doing so, then install the latest release. See also Illustrator CC 17.0.1 release notes

C
Cari Jansen
Legend
January 9, 2017

Hmmm... that's a strange behaviour.

  • Could it be a sticky Ctrl-key on your keyboard? E.g. you think you press it once, but it actually remains pushed down enough to be active, so when you use the mouse it thinks it's still pressed? Might just require a keyboard clean?
  • If that's not it, try resetting your Illustrator preferences: see: How to set preferences in Illustrator

Hope one of these works.

Cari

    G
    Geogirl2014Author
    Participant
    January 10, 2017

    I cleaned my keyboard and it had no effect and I've reset the preferences without effect as well. It's seems to be related to keyboard key commands but I don't know how to fix that. I would also like  to note that the mouse has no effect on the command. If I try to scroll left while hold the ctrl key, it doesn't move because it's being forced right.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices