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Illustrator Stuck on Hand Tool cursor/ icon after launch

Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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My hand tools get stuck when starting  illustrator. When I try to change them it doesn't work. I can't continue working like this. Does anyone know how to solve this. My system and programs are up to date

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Bug , Tools

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Adobe
Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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Hi @Greisi36553068md9p,

 

It sounds like the hand tool getting stuck might be due to third-party interference with keyboard shortcuts. It's possible another app has taken over the spacebar key, making it act as the hand tool. Try booting in Safe Mode (MacWindows), then launch Illustrator first and slowly open other apps to find the culprit.

 

Let me know if this helps!

 

Best,

Anshul Saini

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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Hi Anshul,

 

Thank you for your help, I will try it and let you now!

 

Best,

Greisi!

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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Is your keyboard stuck?

What happens when you reboot the computer and then launch only Illustrator, nothing else. Not your browser, not your email, nothing.

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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Hey Monika,

 

My keyboard works and I try to shift the hand tool but it dosen't change. Also the Illustrator works for a while but than the hand tool appears again.

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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Here is a list of apps that interfere with the keys:

 

  • WebRoot
  • Apple Terminal
  • Word, Excel, Powerpoint
  • »Enable Full Keyboard« in Settings > Accessibility > Keyboard on Mac OS
  • Apple Mail, Outlook
  • Spacebar is used as a shortcut by the system
  • Chrome, Internet Explorer, Safari
  • Wacom Desktop Center, Wacom settings
  • Windows Touch Pad problem
  • LastPass, Bitwarden (password managers)
  • The VPN
  • LangSwitcher app (it needs to be closed and disabled)
  • Notes

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Community Beginner ,
Dec 06, 2024 Dec 06, 2024

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This is so infurating. Nothing I do fixes it. 

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Community Beginner ,
Dec 06, 2024 Dec 06, 2024

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I'm on an M1 MacBook Pro. All apps are up to date. This app is unusable and it's my job. WTF. 

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Community Expert ,
Dec 06, 2024 Dec 06, 2024

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Do you have anything from the list I posted above?

Or do you have Display Pilot? Magnet?

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New Here ,
Jan 22, 2025 Jan 22, 2025

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LATEST

Magnet, that's what it was for me

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Community Beginner ,
Dec 11, 2024 Dec 11, 2024

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I'm having the same issue.

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Community Beginner ,
Dec 11, 2024 Dec 11, 2024

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I figured it out on my end. I tried quitting other apps and the one causing the problem was Magnet.app. I quit the app and the hand tool stopped getting stuck. I don't know if you have this app running but if you do quit the app and see if that works for you.

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