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Captivating_Radiance5C57
Captivating_Radiance5C57
Participant
January 16, 2023
Question

Illustrator suddenly switching to CPU preview, GPU preview greyed out

  • January 16, 2023
  • 15 replies
  • 26723 views

I have a document with some large images that suddenly switches my view to CPU Preview shortly after opening, or sometimes when zooming. It'll freeze for a moment before switching to CPU, and GPU Preview will be greyed out. I was able to fix this temporarily by switching to Outline, saving, then closing and reopening the file, but it keeps happening regardless. Does anyone know what's causing this, or how to fix it?

    15 replies

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    MegaTorque-01
    MegaTorque-01
    Inspiring
    February 23, 2023

    The GPU acceleration bug is still present in this version, some files immediately switch to CPU and can't get GPU performance back again. Last version that worked was 26.2.1. Please fix.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      March 3, 2023

      Hello @MegaTorque-01,

       

      We understand that encountering technical issues can be frustrating. Would you mind updating to the latest version of Illustrator 27.3.1 and checking if it helps?

       

      Looking forward to your response.

       

      Thanks,

      Anubhav

      B
      boneadventure
      Participating Frequently
      March 4, 2023

      The bug is still present in version 27.3.1. I created a bug report on illustrator.uservoice.com
      https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46378609-illustrator-suddenly-switching-to-cpu-preview-gpu

      V
      VXfeed
      Participant
      February 11, 2023

      Having the same issue. Illustrator flicks to CPU mode within minutes. Hope Adobe fixes the issue quick.

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        February 11, 2023

        Please tell us your system and hardware details, the version of Illustrator and when this happens - incase this is always happening when you do a certain thing in Illustrator.

        Is there an update for your graphic card driver available?

        V
        VXfeed
        Participant
        February 12, 2023

        Everything is upto date including the drivers. I am using Illustrator 27.2 on Windows 11, intel 11th Gen i9-11980HK and Nvidia 3080 (Laptop).

        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        January 26, 2023

        Hello @Captivating_Radiance5C57,

         

        Sorry to hear about this experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator installed on your computer and a sample file, so that we can investigate this further?

         

        Looking forward to your response.

         

        Thanks,

        Anubhav

        Mike_Gondek10189183
        Community Expert
        Mike_Gondek10189183Community Expert
        Community Expert
        January 17, 2023

        What OS & AI version are you running?

         

        What file format are the images, do they have spot color channels? I would recommend .PSD and link to them. CMYK jpgs for example can be problematic. PSD has nonlossy compression and puts the least stress on your system while retaining full quality.

         

         

        MegaTorque-01
        MegaTorque-01
        Inspiring
        January 17, 2023

        Very well known issue that a lot of us are dealing with right now, I've submitted sample artwork to Adobe and they've said that they are looking into it. I can confirm that this problem is still happening even on the latest version of Illustrator (27.2)

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