Illustrator swatches not saving in user defined lilbrary

[jamieNC]

Hello

     Created color pallette from a photograph.  Saved it two ways to user defined swatches.  The colors are not there, only the name of the pallette is there.

One method I tried: 

    selected/highlilghted all the colors,  clicked on the hamburger menu, chose Save Swatch Library as AI, Typed in the name and hit Save.

Second method I tried:

    After highlighting all the colors, clicked on the library icon, then save swatches, put in the name and saved.

     Please help me figure out why the colors are not there!

[Ton Frederiks · Accepted solution]

On a Mac you should be able to find and open the swatch libray in User > Application Support > Adobe > Adobe Illustrator 27 > language folder > Swatches

[Monika Gause]

Could you perhaps show us what you are seeing and tell us what you are doing to open the library?