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simcha5C73
Known Participant
January 8, 2024
Answered

Illustrator top menu keeps on freezing

  • January 8, 2024
  • 25 replies
  • 27611 views

Has anyone else had this issue? illustrator freezes multiple times a day. It is not a regular freeze. I am working on a MacBook it does not say 'not responding'. Also, the top bar on Illustrator opens and lets me click around but does not actually do anything. I attached a video so u can see what's going on. I really don't want to force quit.  Anyone know of any solutions? 

 I tried keeping track of what makes it happen, sometimes its if i close my laptop, open another program like photoshop or like today when i was disconnected from wifi for a moment

    Correct answer Ryan219689773spq

    Yep,, and still no fix. !  I reported here and got no where. I called twice to support, got no where. 

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47600372-illustrator-title-bar-menu-items-stop-responding

    25 replies

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    A
    Alecat
    Participant
    January 20, 2024

    I am encountering a similar issue when I leave Illustrator to idle in the background. I am accustomed to leaving it open for sometimes days on end, and moving between working on other things and working on Illustrator during the day.

     

    In my case, Illustrator becomes completely non-responsive. No keyboard shortcuts, menus or anything respond. Right clicking the app icon in the dock and selecting "Quit" closes the program. I cannot interact with any artwork.

     

    I am on macOS Sonoma on an M1 mac. It was factory reset in December and Illustrator was freshly installed after that.

      G
      GEORGINA2906912527k0
      Participating Frequently
      January 20, 2024

      Hi! I thought it would be helpful for me to reply as yesterday I ended up doing a live-chat to figure out the issue as that was happening to me as well, and my workflow is similar as 80% of my work consists of leaving illustrator open:

       

      – I went back to Illustrator 2023 (27.9.1) which will always be supported by the adobe support.

      This is because Adobe has shared that there is a bug between MacOS Sonoma & Adobe 28.0 and higher. (https://helpx.adobe.com/illustrator/kb/known-issues.html?src=community)

      – I will use this one until the bug is resolved as I never experienced this and have done on the possible trouble shooting for it. I hope there is a fix for it, because the new features on AI 2024, are great and would love to use them again!

       

      Hope this helps

        G
        GEORGINA2906912527k0
        Participating Frequently
        January 20, 2024

        *Helpful for you -- Sorry about that 

        G
        GEORGINA2906912527k0
        Participating Frequently
        January 14, 2024

        Hello! Were you able to find a solution? 

        My computer has 64GB of ram and I am too experiencing issues of random freezing and having to force quit.

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          January 14, 2024

          More info on your system would be needed.

          You can also contact Customer Care to have it sorted out.

          https://helpx.adobe.com/contact.html 

            K
            Kevin SWP Print
            Participant
            February 3, 2024

            Hello @Ryan219689773spq,

             

            I'm sorry to hear about the challenges you've been facing with Illustrator freezing, and I appreciate your efforts in troubleshooting. I have personally encountered a similar issue when connected to an external monitor, and I'm interested in gathering more details to assist you better.

             

            Could you please confirm if the freezing issue occurs only when connected to an external monitor, or does it also happen on the Macbook with no monitors connected?

             

            Your response will help me in providing more targeted assistance and forwarding relevant information to our product team for further investigation.

             

            Also, @GEORGINA2906912527k0, are you facing the same issue where you are unable to click the top menu (File, Edit, Object, Type, Select, Effect, View Window)? However, the Illustrator and Help in the menu still respond.

             

            Thank you for your patience and cooperation. If you have any additional details or questions, feel free to share them.

             

            Best regards,

            Anshul Saini


            I'm facing the same issue too. Running Illustrator 28.2 on the latest iMac with Sonoma OS. The top menu randomly freezes, however the Illustrator and Help in the menu still respond.

            I have only 16GB Ram, but its the M3 chip.

              Bill Silbert
              Community Expert
              Bill SilbertCommunity Expert
              Community Expert
              January 8, 2024

              Only Illustrator CC 2024 (Version 28) is compatible with Sonoma. If you are using a version of Illustrator earlier than that then this is probably the cause of your issues and you will have to update it. The latest version is actually Version 28.1.

              R
              Ryan219689773spqCorrect answer
              Participating Frequently
              January 8, 2024

              Yep,, and still no fix. !  I reported here and got no where. I called twice to support, got no where. 

              https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47600372-illustrator-title-bar-menu-items-stop-responding

                Actovate
                Actovate
                Participating Frequently
                March 12, 2024

                Same thing here.

                 

                Monika Gause
                Community Expert
                Monika GauseCommunity Expert
                Community Expert
                January 8, 2024

                Please tell us about that Macbook. How much RAM is there?

                Do you have any third party plugins?

                Where do you save your files?

                Is any server connected?

                A printer?

                S
                simcha5C73Author
                Known Participant
                January 8, 2024

                I don't have third-party plugins. I save my files to iCloud mostly. there is no server connected. I sometimes connect to my home printer 

                Monika Gause
                Community Expert
                Monika GauseCommunity Expert
                Community Expert
                January 8, 2024

                You have 16 GB of RAM, which is not a lot. But you have a lot of files open.

                Does this also happen with just one simple file open?

                 

                Also: While Illustrator might be compatible with Sonoma, the experience is mixed. Some people are still experiencing unexplanable issues. What kind of monitors are connected? Are you using any system extensions?

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