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simcha5C73
Known Participant
January 8, 2024
Answered

Illustrator top menu keeps on freezing

  • January 8, 2024
  • 25 replies
  • 27611 views

Has anyone else had this issue? illustrator freezes multiple times a day. It is not a regular freeze. I am working on a MacBook it does not say 'not responding'. Also, the top bar on Illustrator opens and lets me click around but does not actually do anything. I attached a video so u can see what's going on. I really don't want to force quit.  Anyone know of any solutions? 

 I tried keeping track of what makes it happen, sometimes its if i close my laptop, open another program like photoshop or like today when i was disconnected from wifi for a moment

    Correct answer Ryan219689773spq

    Yep,, and still no fix. !  I reported here and got no where. I called twice to support, got no where. 

    https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47600372-illustrator-title-bar-menu-items-stop-responding

    25 replies

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    A
    Alecat
    Participant
    January 20, 2024

    I am encountering a similar issue when I leave Illustrator to idle in the background. I am accustomed to leaving it open for sometimes days on end, and moving between working on other things and working on Illustrator during the day.

     

    In my case, Illustrator becomes completely non-responsive. No keyboard shortcuts, menus or anything respond. Right clicking the app icon in the dock and selecting "Quit" closes the program. I cannot interact with any artwork.

     

    I am on macOS Sonoma on an M1 mac. It was factory reset in December and Illustrator was freshly installed after that.

      G
      GEORGINA2906912527k0
      Participating Frequently
      January 20, 2024

      Hi! I thought it would be helpful for me to reply as yesterday I ended up doing a live-chat to figure out the issue as that was happening to me as well, and my workflow is similar as 80% of my work consists of leaving illustrator open:

       

      – I went back to Illustrator 2023 (27.9.1) which will always be supported by the adobe support.

      This is because Adobe has shared that there is a bug between MacOS Sonoma & Adobe 28.0 and higher. (https://helpx.adobe.com/illustrator/kb/known-issues.html?src=community)

      – I will use this one until the bug is resolved as I never experienced this and have done on the possible trouble shooting for it. I hope there is a fix for it, because the new features on AI 2024, are great and would love to use them again!

       

      Hope this helps

        G
        GEORGINA2906912527k0
        Participating Frequently
        January 20, 2024

        *Helpful for you -- Sorry about that 

        G
        GEORGINA2906912527k0
        Participating Frequently
        January 14, 2024

        Hello! Were you able to find a solution? 

        My computer has 64GB of ram and I am too experiencing issues of random freezing and having to force quit.

          rhysg95311080
          rhysg95311080
          Participant
          March 29, 2024

          Same here, just updated to latest Sonoma to see if that fixes it, but now getting more buttons going AWOL, currently can't use Transform objects tool as the button is greyed out and cannot be clicked, yesterday i was unable to rename a colour in libraries! I've spent so much time reading forums, its driving me crazy, Adobe, please fix this. Illustrator is currently a liability, causing me extra work and time with the constant re boots and lost work.

           

          Anubhav M
          Community Manager
          Anubhav MCommunity Manager
          Community Manager
          March 29, 2024

          Hello @rhysg95311080,


          We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

          If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, details about your workflow, and a screen recording of the problem (https://adobe.ly/4awakHK), so we can investigate this further.

          Looking forward to hearing from you.

           

          Thanks,

          Anubhav

          Bill Silbert
          Community Expert
          Bill SilbertCommunity Expert
          Community Expert
          January 8, 2024

          Only Illustrator CC 2024 (Version 28) is compatible with Sonoma. If you are using a version of Illustrator earlier than that then this is probably the cause of your issues and you will have to update it. The latest version is actually Version 28.1.

          R
          Ryan219689773spqCorrect answer
          Participating Frequently
          January 8, 2024

          Yep,, and still no fix. !  I reported here and got no where. I called twice to support, got no where. 

          https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47600372-illustrator-title-bar-menu-items-stop-responding

            Actovate
            Actovate
            Participating Frequently
            March 12, 2024

            Same thing here.

             

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            January 8, 2024

            Please tell us about that Macbook. How much RAM is there?

            Do you have any third party plugins?

            Where do you save your files?

            Is any server connected?

            A printer?

            S
            simcha5C73Author
            Known Participant
            January 8, 2024

            I don't have third-party plugins. I save my files to iCloud mostly. there is no server connected. I sometimes connect to my home printer 

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            January 8, 2024

            You have 16 GB of RAM, which is not a lot. But you have a lot of files open.

            Does this also happen with just one simple file open?

             

            Also: While Illustrator might be compatible with Sonoma, the experience is mixed. Some people are still experiencing unexplanable issues. What kind of monitors are connected? Are you using any system extensions?

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