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7

Illustrator top menu keeps on freezing

Explorer ,
Jan 07, 2024 Jan 07, 2024

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Has anyone else had this issue? illustrator freezes multiple times a day. It is not a regular freeze. I am working on a MacBook it does not say 'not responding'. Also, the top bar on Illustrator opens and lets me click around but does not actually do anything. I attached a video so u can see what's going on. I really don't want to force quit.  Anyone know of any solutions? 

 I tried keeping track of what makes it happen, sometimes its if i close my laptop, open another program like photoshop or like today when i was disconnected from wifi for a moment

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replies 102 Replies 102
Community Expert ,
Jan 07, 2024 Jan 07, 2024

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Please tell us about that Macbook. How much RAM is there?

Do you have any third party plugins?

Where do you save your files?

Is any server connected?

A printer?

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Explorer ,
Jan 07, 2024 Jan 07, 2024

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I don't have third-party plugins. I save my files to iCloud mostly. there is no server connected. I sometimes connect to my home printer 

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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You have 16 GB of RAM, which is not a lot. But you have a lot of files open.

Does this also happen with just one simple file open?

 

Also: While Illustrator might be compatible with Sonoma, the experience is mixed. Some people are still experiencing unexplanable issues. What kind of monitors are connected? Are you using any system extensions?

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Explorer ,
Jan 07, 2024 Jan 07, 2024

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Yep,, and still no fix. !  I reported here and got no where. I called twice to support, got no where. 

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47600372-illust...

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New Here ,
Mar 11, 2024 Mar 11, 2024

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Same thing here.

 

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Community Expert ,
Jan 08, 2024 Jan 08, 2024

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Only Illustrator CC 2024 (Version 28) is compatible with Sonoma. If you are using a version of Illustrator earlier than that then this is probably the cause of your issues and you will have to update it. The latest version is actually Version 28.1.

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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Hello! Were you able to find a solution? 

My computer has 64GB of ram and I am too experiencing issues of random freezing and having to force quit.

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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No fix.. Crazy that I can't even work without fear of the crap crashing. 

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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Exactly! This is a bug that I hope they fixed. I have troubled shooted almost everything, and everytime my things crash; the recovery file is damaged! hope we get a fix soon. 

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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I dont even get a crash report window.. just freezes up.. I Really wished there was a way to actually report a bug,, support is zero help. 

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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More info on your system would be needed.

You can also contact Customer Care to have it sorted out.

https://helpx.adobe.com/contact.html 

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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New Here ,
Apr 09, 2024 Apr 09, 2024

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Same issue - I have a new macbook pro m3 pro with the higher GPU card and 18 mg ram - with in 5 mins every single time I have an issue and I am updated across the board

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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@AnnaMcknz  schrieb:

Same issue - I have a new macbook pro m3 pro with the higher GPU card and 18 mg ram - with in 5 mins every single time I have an issue and I am updated across the board


 

Do you have Magnet or any other Window manager installed?

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Adobe Employee ,
Apr 10, 2024 Apr 10, 2024

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Hello @AnnaMcknz,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, details about your workflow, and a screen recording of the problem (https://adobe.ly/4awakHK), so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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That is not your system info.

Do you have the Magnet app installed? Try without it.

Multiple monitors?

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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Not at home. Mac Studio M1 32gb ram yes on the dual monitors.  Not magnet app. ( don't even know that that is ) latest software versions.  Nothing special installed. Reformatted. No apps except adobe installed. No plug ins.  etc. same issue   

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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Ohh I also have a M1 MacBook Air. Same probkems.  So I know it's not machine related other than the M1 and Apple. 

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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I'm also working on a Macbook M1. No problems. But also I do not have Sonoma.

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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Can you tell me what version of MacOS. Cause I will go back if I can get this to work again. 

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Community Expert ,
Jan 14, 2024 Jan 14, 2024

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It's Monterey.

 

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Explorer ,
Jan 14, 2024 Jan 14, 2024

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Thank you. That's old lol   Maybe I'll try Ventura. 

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Adobe Employee ,
Jan 16, 2024 Jan 16, 2024

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Hello @Ryan219689773spq,

 

I'm sorry to hear about the challenges you've been facing with Illustrator freezing, and I appreciate your efforts in troubleshooting. I have personally encountered a similar issue when connected to an external monitor, and I'm interested in gathering more details to assist you better.

 

Could you please confirm if the freezing issue occurs only when connected to an external monitor, or does it also happen on the Macbook with no monitors connected?

 

Your response will help me in providing more targeted assistance and forwarding relevant information to our product team for further investigation.

 

Also, @GEORGINA2906912527k0, are you facing the same issue where you are unable to click the top menu (File, Edit, Object, Type, Select, Effect, View Window)? However, the Illustrator and Help in the menu still respond.

 

Thank you for your patience and cooperation. If you have any additional details or questions, feel free to share them.

 

Best regards,

Anshul Saini

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