Participant

Answered

Illustrator unable to detect compatible GPU on Windows PC

Forum|Forum|6 years ago
January 21, 2020
5 replies
14497 views

Hello!

as stated in the title
In my computer photoshop, I normally use gpu.
in recognition of
The illustration does not recognize gpu...

I installed the latest NVIDIA driver.
In Computer Settings, the Internal GraphicsHard is:
I've set it to stop working

I don't know why gpu doesn't recognize in illustration only.
Is there someone nice who can solve the problem?

{Renamed by MOD}

Performance

Correct answer knifeIT

Apparently Illustrator uses different means of detecting a graphics card than photoshop does. I had the same issue and it was related to WMI being broken on a windows machine.

Try running msinfo32.exe and if it comes back with an error (doesn't display computer information) it's probably the same issue.

To fix it run create the following script by saving all the text below the line in notepad. Save it as fix.bat then save it in C:\windows\system32\wbem. Open command prompt as administrator then type cd C:\windows\system32\wbem and hit enter. Now type fix.bat and let the script run. It might take a few minutes to register all the components. Once it's done restart the computer and it should work now.

-----------------------------------------------

@echo off
sc config winmgmt start= disabled
net stop winmgmt /y
%systemdrive%
cd %windir%\system32\wbem
for /f %%s in ('dir /b *.dll') do regsvr32 /s %%s
wmiprvse /regserver
winmgmt /regserver
sc config winmgmt start= auto
net start winmgmt
for /f %%s in ('dir /s /b *.mof *.mfl') do mofcomp %%s

knifeITCorrect answer

Participant

Apparently Illustrator uses different means of detecting a graphics card than photoshop does. I had the same issue and it was related to WMI being broken on a windows machine.

Try running msinfo32.exe and if it comes back with an error (doesn't display computer information) it's probably the same issue.

To fix it run create the following script by saving all the text below the line in notepad. Save it as fix.bat then save it in C:\windows\system32\wbem. Open command prompt as administrator then type cd C:\windows\system32\wbem and hit enter. Now type fix.bat and let the script run. It might take a few minutes to register all the components. Once it's done restart the computer and it should work now.

-----------------------------------------------

@echo off
sc config winmgmt start= disabled
net stop winmgmt /y
%systemdrive%
cd %windir%\system32\wbem
for /f %%s in ('dir /b *.dll') do regsvr32 /s %%s
wmiprvse /regserver
winmgmt /regserver
sc config winmgmt start= auto
net start winmgmt
for /f %%s in ('dir /s /b *.mof *.mfl') do mofcomp %%s

J

Jimmy5FC1

Participant

This solution worked perfectly, thank you for posting such clear instructions!

I tried everything else - fresh install of preferences, fresh illustrator install, clean graphics drivers (studio & regular), setting high-performance programs in the Graphics settings, etc. Nothing worked until I tried this.

J

jitendrak82184112

Participating Frequently

I am going to share the link with you . In that link , they have provided some steps. Please try and let me know whether it's worked .

https://community.adobe.com/t5/illustrator/updated-gpu-but-illustrator-doesn-t-recognize-that-it-s-up-to-date/td-p/8765033?page=1

X

xridder

Participant

Same Problem here. I got like 3 weeks looking for solution to this problem. I use to work with my internal Intel UHD 630 with no problem. Then Nvidia 1060TI with no problem. Now I notice Illustrator stopped to recognize any of my GPUS. Nvidia, Intel, AMD Radeon 590.

I've tried to update my drivers, Windows, the Windows App fix thingy, Lower resolution... etc.

Adobe Photoshop works fine and detects my GPU. So do After Effects, Premier, Cinema 4D...

Illustrator System Info report shows my GPUs: it shows GPUS model, type, mem, displays, etc. This problem has been happening since some time ago to many people with no reason or solution.

Pls, Help!

assause

Community Expert

Try reset preferences.

https://helpx.adobe.com/illustrator/using/setting-preferences.html

X

xridder

Participant

I alse tried that uselessly :'( I reseted the preference on Panel, and also holding Shift/Ctrl. I also disconnected one my GPU. I was about to reinstall windows but, c'mmon, all softwares and the rest of Adobe Suite works fine with my gpu. Forum info is barely useful. And there is not an Official statement that explain what is causing this.

Srishti Bali

Legend

Hi there,

Sorry to hear about the difficulties you are facing with Illustrator. Looks like you are working on a Windows machine. Try setting NVidia as default Graphic card (https://www.youtube.com/watch?v=Y7DrQmDXHuY) on your machine and then restart the system.

Let us know if this helps or if you have any further questions.

Regards,

Srishti