Illustrator undoing my work!

Forum|Forum|6 years ago
June 26, 2019
4 replies
2444 views

Using 23.0.4, but this has happened before.

I'll be working on something and then my latest act/move will automatically undo itself a step or two back. Okay... "Redo" isn't available/doesn't work, so, I redo the scaling or moving manually and then it goes back a couple of more steps. Now I'm afraid I'm losing work, so I command S to save, but I've already lost a half-dozen steps and need to quit and then re-open everything.

It's as though it's doing some sort of random jump-back with no memory of what it's done, and even then, the BACK-STEPS aren't exactly what I was doing. Pieces will be slightly shifted and touching anything makes it back-step a few more steps.

It doesn't do this often. Every couple of weeks or so and I thought the latest release may have killed it, but it's happened twice today already...

How can I de-poltergeist my computer?

This topic has been closed for replies.

A

AmyElyse

Participant

I am experiencing this as well on Windows 11, I was having this same issue on a Windows 10 box, and assumed it was just because my computer was on its last legs. But it is still happening even on the new machine. I am on the latest update from CC of Ai as of today,

I know this was anb old thread but it is literally the only hint that I have that anyone else had this issus. Can someone let me know a verified fix for Windows on this?

Monika Gause

Community Expert

Please create a new thread and describe what's happening step by step.

Also where do you save your files?

Srishti Bali

Community Manager

Hi there,

Thanks for reaching out. As per your query, your work is getting UNDO on its own. That's definitely not a usual behavior. Would you mind sharing a few more details like:

OS (Exact version of Windows/MAC)
Version of Illustrator
As suggested by Monika you could try resetting preferences but before doing that please take a backup of the same. Location is mentioned in the help article.
Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us? You can upload it to the creative cloud and share the download link.
Whenever you see this issue again, please try to take a recording of the same (if possible).

Regards,

Srishti