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imageswami
Participating Frequently
February 26, 2019
Answered

Illustrator Update Failed

  • February 26, 2019
  • 4 replies
  • 12880 views

When I tried to update Illustrator to the latest version, I get the following error:

Exit Code: 145

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 0 error(s), 1 warnings(s)

FATAL: Error (Code = 145) executing in command 'MoveDirectoryCommand' for package: 'AdobeIllustrator23-Core', version:23.0.2.567

FATAL: Error occurred in install of package (Name: AdobeIllustrator23-Core Version: 23.0.2.567). Error code: '145'

WARN: Target directory already exists: 'C:\Program Files\Adobe\Adobe Illustrator CC 2019\Support Files\Contents\Windows'

-------------------------------------------------------------------------------------

How can I fix this problem?

Thanks.

    Correct answer ALYSON

    Hello @7752951,

    I'm sorry to hear about your experience. Could you share more details, like the version of the OS installed on your device, and a small screen recording of your exact workflow and the problem encountered, so I can better assist you?

    Looking forward to hearing from you.

    Anubhav


    I managed to solve the problem. I am able to work on latest version of
    Illustrator after all
    Thanks for the follow up

    Sent from my iPad

    4 replies

    MikeTheHamMan
    MikeTheHamMan
    Participant
    July 24, 2020

    I just rebooted my PC and tried the update again. It worked! Hope this helps!

      R
      robin@bbc
      Participant
      June 30, 2020

      I have the same problem. I make it work by rebooting after I get the fail message. Then I open Cloud and click update again and it updates successfully. I know it's not a true fix, but it works.

        Srishti Bali
        Community Manager
        Srishti BaliCommunity Manager
        Community Manager
        February 27, 2019

        Hi there,

        Sorry about this issue. I would request if you can try these steps: Resolve Error Code 146 or 147 encountered while installing Adobe Creative Cloud apps and let us know if that helps.

        Regards,

        Srishti

          dalvian79
          dalvian79
          Participant
          April 9, 2019

          This worked for me! Thank you so much for these steps.

          maxwithdax
          Community Expert
          maxwithdaxCommunity Expert
          Community Expert
          February 26, 2019

          Uninstall your current version and install the new.

          -Dax

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