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Illustrator updated to 26.3.1 - crashes on launch

Forum|Forum|3 years ago
May 31, 2022
1 reply
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Hi - I ran the update to 26.3.1 and now I cannot get illustrator to open at all. It crashes on launch and will not open.

Bug

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Correct answer Anubhav M

Hello @JennyKlee,

Sorry to hear about this experience. I would request you try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observations.

Kindly update this thread if the issue persists or if you need further assistance.

Looking forward to your response.

Thanks,

Anubhav

Note: Marking correct for visibility.

Community Manager

Correct answer

Community Manager

Hello @JennyKlee,

Sorry to hear about this experience. I would request you try the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and share your observations.

Kindly update this thread if the issue persists or if you need further assistance.

Looking forward to your response.

Thanks,

Anubhav

Note: Marking correct for visibility.