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Illustrator v 25.2.2 - Multiple documents close instead of one - Resolved

Forum|Forum|4 years ago
April 22, 2021
8 replies
2253 views

Since the latest update of Illustrator v 25.2.2 whenever I have multiple documents open but try just closing one of them Illustator closes all my documents I'm working on.

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Correct answer Srishti Bali

Hi all,

We've fixed this in the latest release. Please update Illustrator to v25.2.3 to get this fixed. Here's a link with more details: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43230714-update-25-2-2-closes-all-the-tabs-instead-of-one-t

Regards,

Srishti

Ton Frederiks

Community Expert

And now solved in an update: 25.2.3

Srishti Bali

Correct answer

Community Manager

Hi all,

We've fixed this in the latest release. Please update Illustrator to v25.2.3 to get this fixed. Here's a link with more details: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43230714-update-25-2-2-closes-all-the-tabs-instead-of-one-t

Regards,

Srishti

G

groupe5ECC

Participant

hello,

I have a bug : when i closed one file on Illustrator, all the files already open are automatically closed !

I try to restart my computer, nothing changes...

i need help, it's very painful..

Thx

JMarie

Ton Frederiks

Community Expert

A known problem, solved in a prerelease version:

https://community.adobe.com/t5/illustrator/all-open-document-tabs-closing-instead-of-one/m-p/11988660#M273378

G

groupe5ECC

Participant

Merci beaucoup Frederiks !!

I install the new version !

Best regards.

JMarie

Srishti Bali

Community Manager

Update: We have tried to fix this issue in our latest beta buid. Please open Creative Cloud Desktop app and click on Beta apps and install Illustrator (PreRelease) version.

O

OHKO_53

Known Participant

Hi,

I don't see any beta versions for Illustrator in the Adobe

Cloud Desktop App. Only Premiere Pro, … and others.

Srishti Bali

Community Manager

Please check out a few things and let us know how it goes.

Please make sure that Illustrator is upto date.
Did you install any other beta version of Illustrator? If yes, try removing that.
Sign out from Creative Cloud and sign in back again.

Regards!

barryw22513473

Participant

I'm wondering if anyone else is having this issue with Illustrator or if it is just me or I'm missing a setting perhaps?
When ever I go to close one of my open document tabs it closes all my open dcuments even though I'm only pressing the x in the top left corner of the tab I want to close.

I'm running Illustrator on Mac with the latest OS and it does this on both my iMac late 2015 & brand new Macbook Pro (Intel).

lambiloon

Community Expert

Hi try to reset your setting from preferences or maybe this is a bug in the latest version use 2020 for stable work...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

barryw22513473

Participant

Thank you for the suggestion, this hasn't fixed the issue for me unfortunately though.

Srishti Bali

Community Manager

Hi @Lucy5E69 @OHKO_53

We're sorry to hear about this trouble. We're currently investigating this issue and need your help with this. I have sent a DM to both of you. Please check and respond.

Also, please upvote this issue here ( https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/43230714-update-25-2-2-closes-all-the-tabs-instead-of-one-t ) if you have not do that already.

Please stay tuned for updates, and thanks in advance for your patience.

Regards,

Srishti

O

OHKO_53

Known Participant

I have the same problem. It started after updating 25.2.2. I reset preferences, restarted computer, no change.