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C
covrtdesign
Participant
June 10, 2020
Answered

Illustrator v24.1.3 crashing while launching on macOS Catalina 10.15.5

  • June 10, 2020
  • 4 replies
  • 1435 views

Trying to install Illustrator on my Mac Pro and when it is opening, it gets to plug ins and fails.

There are no plug ins in the folder, so I cannot delete anything as mentioned in last posts.

 

Crash report attached.  

 

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer Ashutosh_Mishra

Hi there,

 

Sorry to hear about your experience. You mat try starting the troubleshooting with resetting the preferences. Please follow instructions given below:

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

You may also try logging into the root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 

Let us know if it helps.

 

Regards,

Ashutosh

4 replies

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
September 7, 2020

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed. If not, we have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

 

If that doesn't help, try steps shared in this help article and share your observations with us.

 

Regards,

Srishti

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
June 29, 2020

Hi All,

 

Thanks for reaching out. I hope your issue is resolved by now. We'd appreciate if you can mark the most appropriate response correct. If you used any other method, we'd request sharing the solution with us. It'll help other users with similar concern.

If you still have issue, please share the information asked in earlier responses.

Looking forward to your response.


Regards,

Ashutosh

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
June 11, 2020

Hi there,

 

Sorry to hear about your experience. You mat try starting the troubleshooting with resetting the preferences. Please follow instructions given below:

  • Close all Adobe applications. 
  • Go to locations 
  • ~/Library/Caches 
  • ~/Library/Application Support/Adobe 
  • ~/Library/Preferences 
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old 
  • Launch Illustrator from the Creative Cloud. 

 

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

You may also try logging into the root account (https://support.apple.com/en-in/HT204012). Check how application works there. If it works fine there, then it could be related to permission errors. Follow these steps to repair permission errors: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html 

 

Let us know if it helps.

 

Regards,

Ashutosh

AJScience
AJScience
Participant
June 24, 2020

I know some have ai crashing when opening but does anybody have it crash roughly every 90 min.s? I fill out the crash report with "opening file", "saving file", "moving text", "typing", "choosing the move tool", etc. ???

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 25, 2020

    Crashes when opening files are most of the time related to printers, more precisely missing printers. Is a printer connected, set up as the default printer and turned on?

     

    As for the type crashes: do you use font management and is it compatible with your version of Illustrator? Are all fonts checked and OK?

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      June 10, 2020

      Did you turn off virus protection before installing?

      C
      covrtdesignAuthor
      Participant
      June 10, 2020

      Yes.

       

      This is the only app that wont open.  I have premiere pro, photoshop, after effects, media encoder, lightroom all installed and running just fine in this machine.

       

      Illustrator opens and runs just fine on all of my other mac devices.

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