Illustrator (v26.2.1) keeps freezing on macOS system

New Here ,
Apr 06, 2022 Apr 06, 2022

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Hi there,

Looking for some help and answers to why my latest version of Illustrator keeps freezing? It will be fine and then suddenly I cannot change my tools or do anything on the screen/elements. When I go to File, everything is greyed out. Never happened before until now. I've re-started my computer 3 times which helps open Illustrator, but then I cannot open any of my files. I have been closing the app and then returning to it hours later to where it sometimes works fine and has my saved work so then I begin working again but then freezes 10 minutes in. I checked all my fonts and verified all of them and they were all good to go. I have v26.2.1 of Illustrator and on my Adobe Cloud account it says all up to date. I have a MacBook Pro (macOS Big Sur v11.1). Can anyone help on how I can fix this freezing problem?

 

Thank you!

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Bug , Performance

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Community Expert ,
Apr 07, 2022 Apr 07, 2022

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LATEST

Upgrade to Monterey OS. They have fixed a number of issues due to Apple OS.

Kevin Stohlmeyer
Adobe Community Professional/Adobe Certified Instructor

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