illustrator V27.8.1 ｜M1 chip startup illustrator crash issue

[23467285xo7o]

I have updated my M1 to Apple's latest operating system. At the same time, I attempted to uninstall and reinstall my Illustrator software.

However, when I launch the program, it still crashes, my screen turns pink anomalies. I'm wondering if Illustrator is compatible with the M1 chip.

Additionally, I tried this on my other Apple devices, and I'm encountering the same issue. Apple support suggested that I reach out to the software vendor for a solution. 

Is this a common issue with the software or am I an isolated case?

[Monika Gause]

Apple's latest system being what? The beta system?

[23467285xo7o]

macOS Ventura 13.5.1 version 

[Monika Gause]

Thank you.

I have an M1 as well, although I'm not on Ventura. For me Illustrator works.

You might need to completely uninstall, run the Adobe Cleaner tool and then reinstall.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html 

I don't know if it could be a compatiblity issue with that specific system.

[Egor Chistyakov]

This bug reported here also:
http://illustrator.uservoice.com/forums/601447/suggestions/44707594

[jiawen319896814sp6]

So through the community posts, this flashing pink screen in brief second is been a common issues?

Is there a workaround for this at the moment, or we just have to wait for an adobe update version?

[Anshul_Saini]

Hello @23467285xo7o @jiawen319896814sp6,

I understand that you are experiencing the pink screen issue in Illustrator on your M1 Macbook. I can imagine how frustrating it must be for you.

There have been multiple use cases when the pink screen happens:

• Moving Illustrator windows from one display to another triggers a pink screen, and then it disappears in a fraction of a second
• The pink screen appears while opening a file or dragging a file on the Ai icon in the dock, and then it disappears after a few seconds.
• The pink screen appears whenever there is a dialog box pop-up in Illustrator - especially the missing fonts dialog box.

Please confirm which of the use cases is happening on your Mac.

I will make sure to pass on this information to the engineering and product team for their review.

Also, as @Egor Chistyakov said, would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44707594-pink-s...)? This will help us prioritize it, and by doing this, you will also get updates on it.

Best,

Anshul Saini

[jiawen319896814sp6]

Hello,

the pink screen cases happeing on me is:

• The pink screen appears while I opening a file, and then it disappears after a few seconds. 

 and this issues only appears while opeing file

Thanks

[Anshul_Saini]

Thank you, @jiawen319896814sp6, for confirming that. Your input is valuable in helping to identify and address this problem. If you haven't already, please consider commenting & upvoting the UserVoice suggestion that I shared earlier. I will ensure that your specific scenario is shared with the product team. We appreciate your patience as we work to resolve this issue. Will reach out to you if we need more info.

Best,

Anshul Saini