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mvonw
Participant
April 10, 2024
Answered

Illustrator VERY slow even simple documents

  • April 10, 2024
  • 2 replies
  • 3989 views

I have a fast, relatively new machine with 128GB RAM, a very fast Nvidia card (windows 11)  and my drawings are extremely slow to select items. It's totally unusable on this machine. I have tons of free CPU and memory and it's not a resource contention issue. Other apps all run fine. 

 

I have tried selecting and unselectiong all the CPU performance options. I have no plugins. What could be making this so slow.

    Correct answer Mike_Gondek10189183

    Is your Adobe Cloud up and running without error or updated in other apps in background? Have you restarted the computer?

     

     

    OOBE RESET WIN

    Quit the Creative Cloud desktop app  (100% you must do this)

    C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

    The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

    Delete all the files within the OOBE folder, but do not delete the folder itself.

    Restart the computer and launch the Creative Cloud desktop app again.

     

     

    2 replies

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community ExpertCorrect answer
    Community Expert
    April 10, 2024

    Is your Adobe Cloud up and running without error or updated in other apps in background? Have you restarted the computer?

     

     

    OOBE RESET WIN

    Quit the Creative Cloud desktop app  (100% you must do this)

    C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

    The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

    Delete all the files within the OOBE folder, but do not delete the folder itself.

    Restart the computer and launch the Creative Cloud desktop app again.

     

     

      M
      mvonwAuthor
      Participant
      April 10, 2024

      I will try this now and let you know.

      thanks

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      April 10, 2024

      Hello @mvonw,

      We understand that technical issues can be frustrating. Would you mind trying the suggestions in this help article (https://adobe.ly/4cTBFFA) to see if they help?

      Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3PYbTWS) and sharing your observations.

      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

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