Illustrator VERY slow even simple documents

[mvonw]

I have a fast, relatively new machine with 128GB RAM, a very fast Nvidia card (windows 11)  and my drawings are extremely slow to select items. It's totally unusable on this machine. I have tons of free CPU and memory and it's not a resource contention issue. Other apps all run fine. 

I have tried selecting and unselectiong all the CPU performance options. I have no plugins. What could be making this so slow.

[Anubhav Majumder]

Hello @mvonw,

We understand that technical issues can be frustrating. Would you mind trying the suggestions in this help article (https://adobe.ly/4cTBFFA) to see if they help?

Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3PYbTWS) and sharing your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Mike_Gondek · Accepted solution]

Is your Adobe Cloud up and running without error or updated in other apps in background? Have you restarted the computer?

OOBE RESET WIN

Quit the Creative Cloud desktop app  (100% you must do this)

C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

Delete all the files within the OOBE folder, but do not delete the folder itself.

Restart the computer and launch the Creative Cloud desktop app again.

[mvonw]

I will try this now and let you know.

thanks

[mvonw]

Holy moly. That worked!! Thank-you ever so much. I googled this issue for an hour. Should have come here first!