Participant

Question

Illustrator will not install

Forum|Forum|1 year ago
August 7, 2024
4 replies
2898 views

I have just bought a brand new MICROSOFT 13" Surface Pro OLED, Copilot+ PC - Snapdragon X Elite, 1 TB SSD

I am trying to download illustrator, however, it will not install.

On my creative cloud, it only shows the online beta version (which is not what I want). When I use the browser to download the app, it downloads the set up file.

After double clicking on the set up file (+ trying run as administrator), it just opens my creative cloud again but doesn't install.

I've had a surface pro in the past (one of the earlier models) and it worked absolutely fine.

Help!

shmem2202

Participant

I am having the same issue. There is not even a desktop version that shows up. When I download the installer for the app from different pages, it takes me to this page in creative cloud. How do I download the app?

W

WutthiphongPoo

Participant

problem still there. I can't use Illustrator on Microsoft Copilot+.
No where to download the beta.

Anubhav M

Community Manager

Hello @WutthiphongPoo,

I am sorry to hear about your experience. Would you mind sharing your Adobe ID and Locale (en-US / it-IT) via DM so I can check it with the team?

Looking forward to hearing from you.

Thanks,

Anubhav

A

alexia_pokam_1102

Participant

I am currently experiencing the same issues with my microsoft copilot+, where I can only use beta illustrator and there is no option to use after effects. I would like to DM you as well if you dont mind.

E

enrico267606545qgw

Participant

same problem here surface pro 11 ( italian market ) + (sad customer experience )

while buying top machine, we expect top service.

ciao

Anubhav M

Community Manager

Hello @enrico267606545qgw,

I am sorry to hear about your experience. Would you mind sharing your Adobe ID and Locale (en-US / it-IT) via DM so I can check it with the team?

Looking forward to hearing from you.

Thanks,

Anubhav

J

joel_6231

Participant

I am expierencing the same problem who can I contact for this issue

Monika Gause

Community Expert

@Anubhav M can you please help with a Copilot compatible version?

Anubhav M

Community Manager

Hello @laurac78173897,

Sorry to hear about your experience. Would you mind trying the following steps to check if they help:
- Download and install the Creative Cloud Desktop app (https://adobe.ly/3SH8Y6i)

- Navigate to the Apps pane, select Beta apps and Install Illustrator (beta)

If the problem persists, kindly share a screen recording of your workflow and the problem (https://adobe.ly/4deCg4u), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

A

Anson22024936rhqk

Participant

Hello Anubhav,

I got the error message saying my Adobe Illustrator Beta has expired. And then the app closes. I thought maybe uninstalling/reinstalling would help. I ran into a bigger problem - the Beta app is no longer showing on my Adobe Creative Cloud Desktop so I can't even reinstall.

I am on a SnapDragon Arm64 so need this Beta as there's no way for me to even use the version made for Intel chips.

Please help. I have tried Adobe CC Desktop reinstall. I have tried Adobe CC Cleaner. It just doesn't do anything to show me a link to reinstall the beta.

Hi Anubhav, I'm having the same problem as Brilliant Dragon mentioned above. I'll DM you. Thanks.

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