Skip to main content
S
Snicklefritz123
Participant
November 30, 2013
Question

Illustrator will not open on my mac

  • November 30, 2013
  • 1 reply
  • 17872 views

All of a sudden I can no longer open Adobe Illustrator. I do not have a problem with any of the other programs in Adobe CS. Illustrator is the only one with a problem.

When I click on the icon to open Illustrator, it eventually comes back with a message saying that the "requested operation cannot be completed". I have not made any changes to my operating system, I haven't updated anything so I have no idea what would cause the problem. Restarting or rebooting the computer doesn't help.

Here is the relevant information about my computer and Adobe CS that I'm running

CS version 5.0.4

Computer: MacBook Pro running Mac OS X version 10.7.4

What would cause this? Unfortunately, I cannot do a reinstallation at the moment because I am on vacation and won't have access to the installation disks until I return. Is there another way to fix this?

This topic has been closed for replies.

1 reply

Jacob Bugge
Community Expert
Jacob BuggeCommunity Expert
Community Expert
November 30, 2013

Fritz,

You may try the following, and stop before 6), at least until you get home (you have tried/done some of them already) and see whether it helps (the following is a general list of things you may try when the issue is not in a specific file; 3) and 4) are specifically aimed at possibly corrupt preferences):

1) Close down Illy and open again;

2) Restart the computer (you may do that up to 3 times);

3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);

4) Move the folder Other options (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible);

5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);

Even more seriously, you may:

6) Uninstall, run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.

http://www.adobe.com/support/contact/cscleanertool.html

S
Snicklefritz123Author
Participant
November 30, 2013

Thanks for the reply. I tried rebooting several times, so I'm now moving on to #4. Unfortunately, I can't find the preferences folder. I can't seem to find anything that says "Illustrator 3 settings" or anything similar in any of the adobe folders. A search doesn't turn anything else up in other locations.

Any suggestions where to look?

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
November 30, 2013

The Library folder is hidden in Lion.

Do a search on Google on how to make it visible.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices