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Illustrator Windows Display Scaling Issues

New Here ,
May 31, 2022 May 31, 2022

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Hi!

I'm facing a bug when creating a new file in Illustrator. The drop down menu for Units doesn't work, so I can't select Centimeters or Meters, even if I scroll the mouse button. :o/

Screenshot 2022-05-31 152046.jpg

However, when I click on More Settings and go to the new window, it works.

Screenshot 2022-05-31 152212.jpg

 

Anyone have already faced it?

Thanks.

 

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correct answers 1 Correct answer

Adobe Employee , May 31, 2022 May 31, 2022

Hello @Lilian Juzumas,

 

Sorry to hear about this experience. I would request you to try changing the display resolution and scaling under Windows Settings to the default and then re-launch Illustrator to check if it helps.

AnubhavMajumder_0-1654015776073.png

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Adobe Employee ,
May 31, 2022 May 31, 2022

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Hello @Lilian Juzumas,

 

Sorry to hear about this experience. I would request you to try changing the display resolution and scaling under Windows Settings to the default and then re-launch Illustrator to check if it helps.

AnubhavMajumder_0-1654015776073.png

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jun 02, 2022 Jun 02, 2022

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Thank you so much, Anubhav! It really worked!!!

 

Thanks! :o)

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