Skip to main content
rickydamelio
rickydamelio
Participant
February 9, 2021
Answered

Illustrator won't launch on M1 Mac

  • February 9, 2021
  • 2 replies
  • 1390 views

I have tried reinstalling Illustrator several times (including preferences), it just won't launch. Photoshop too. I get two Illustrator icons in my Dock, and both of them are unresponsive.

    This topic has been closed for replies.
    Correct answer Ashutosh_Mishra

    Hi there,

     

    Sorry to hear about your experience. I see you have issues with multiple apps on your machine. You may try using Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Illustrator & Photoshop completely & reinstall once done.

    Let us know how it goes.

     

    Regards,

    Ashutosh

    2 replies

    Ashutosh_Mishra
    Ashutosh_MishraCorrect answer
    Inspiring
    February 9, 2021

    Hi there,

     

    Sorry to hear about your experience. I see you have issues with multiple apps on your machine. You may try using Creative Cloud Cleaner Tool(https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove the Illustrator & Photoshop completely & reinstall once done.

    Let us know how it goes.

     

    Regards,

    Ashutosh

    M
    makingtime07
    Participant
    February 9, 2021

    Same thing's happening to me with PS and AI. Tried uninstalling, restaring computer, et cetera.

    AE works fine. Also on an M1 Macbook Pro 13". Even Photoshop Beta won't launch.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices