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Ambrosial_operator5FC5
Participant
February 15, 2022
Answered

Illustrator Won't Open Any Files

  • February 15, 2022
  • 2 replies
  • 3539 views
I have issues with my Illustrator that suddenly won't open any files, it's just freezing. Now whenever I opened AI, it also freezes, can't even choose any files to open. Tried to restart my mac, and re-install the AI, nothing happens. Also tried to contact customer support via chat but no response at all.
Correct answer Steph5F9C

I know there are a million reasons why Illustrator won't open properly or won't open any files but I wanted to share my recent experience because it's so bananas I want to tell everyone. It has to do with printers. I run Windows and was at work yesterday and connected to a printer I rarely connect to so I could print something large. Later that night, at home, Illustrator wouldn't open ANYthing. I uninstalled, reinstalled, deleted preferences, etc. Nothing worked. Turns out that Windows, by default, will choose the most recent printer you've used as your default printer. If, after this, you go to start windows and it has an issue finding the printer, it will not start. I can't wrap my head around why, but when I unclicked, "Let WIndows Manage My Default Printer", Illustrator opened right up as if nothing had ever happened.

 

2 replies

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
February 15, 2022

Your OOBE being corrupt could cause this, as that is what manages your serialization. If you stil need more help, let us know your OS version please.

 

 

OOBE RESET MAC

  • Quit the Creative Cloud desktop app  (100% you must do this)
  • /Users/<user folder>/Library/Application Support/Adobe/OOBE
  • The \Users\<user folder>\Library\ is hidden by default for macOS 10.7 and above. See Access hidden user library files | Mac OS 10.7 and later for instructions to access it.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.
  • Restart the computer and launch the Creative Cloud desktop app again.
  • Delete all the files within the OOBE folder, but do not delete the folder itself.
  • Restart the computer and launch the Creative Cloud desktop app again.

 

OOBE RESET WIN

  • Quit the Creative Cloud desktop app  (100% you must do this)

  • C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

  • The AppData folder is hidden in Windows by default. See Show hidden files, folders, filename extensions | Windows for instructions to access it.

  • Delete all the files within the OOBE folder, but do not delete the folder itself.

  • Restart the computer and launch the Creative Cloud desktop app again.

 

    S
    Steph5F9CCorrect answer
    Participant
    April 4, 2024

    I know there are a million reasons why Illustrator won't open properly or won't open any files but I wanted to share my recent experience because it's so bananas I want to tell everyone. It has to do with printers. I run Windows and was at work yesterday and connected to a printer I rarely connect to so I could print something large. Later that night, at home, Illustrator wouldn't open ANYthing. I uninstalled, reinstalled, deleted preferences, etc. Nothing worked. Turns out that Windows, by default, will choose the most recent printer you've used as your default printer. If, after this, you go to start windows and it has an issue finding the printer, it will not start. I can't wrap my head around why, but when I unclicked, "Let WIndows Manage My Default Printer", Illustrator opened right up as if nothing had ever happened.

     

      G
      gibberblot
      Participant
      September 12, 2024

      This was also the fix for my problems, incredibly. I have no idea how you managed to figure that out.

      Thanks for posting!

      D
      danf80537298
      Participant
      February 15, 2022

      I'm having the same problem - tried Adobe Tech Support, they can't seem to figure it out either.

      D
      danf80537298
      Participant
      February 15, 2022

      Okay, was able to get in touch with Adobe Tech Support again - they then accessed my computer and were able to fix the problem. They likely did what MikeGondek is recommending below, along with cleaning up duplicate fonts. Problem is now fixed and I can get back to work!

        A
        Ambrosial_operator5FC5Author
        Participant
        March 11, 2022

        Yes, my issue is fixed with the help of the support team. In addition, after they access my computer, I had to update my MacOs to the latest ver. 12.2.1. Hopefully, this issue won't happen again.

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