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richardv97836082
richardv97836082
Participant
March 2, 2017
Answered

Illustrator won't open files when double-clicked

  • March 2, 2017
  • 4 replies
  • 30059 views

I am running Illustrator CC on a new Windows 10 ThinkPad, and can't open any AI files what so ever when clicked. I have to actually go to the illustrator file menu and navigate to open the files, but double-clicking results in nothing what so ever. I have checked file association, it's set for illustrator. I have also deleted my prefences.. the problem persists. Can someone help me out? This is killing my productivity.

Rich Valentine

      This topic has been closed for replies.
      Correct answer johnvalo

      Can we please see a screenshot of what you have set  in regedit.


      Solved.

      I restarted the computer and now it works normally.

      1. Double-clicking on an Illustrator .ai file would not open the file.
      2. Right-clicked on the .ai file, changed default to Photoshop, then back to Illustrator. Didn't fix it.
      3. Went through the Control Panel and did the same thing. Didn't fix it.
      4. Restarted the computer.
      5. Fixed.

      4 replies

      U
      uesix
      Inspiring
      April 6, 2022

      You do not have to restart the computer. Just restart Finder. (right click on Finder icon in dock with command key pressed)

      Mike_Gondek10189183
      Community Expert
      Mike_Gondek10189183Community Expert
      Community Expert
      March 14, 2017

      Use regedit to ckeck your windows 10 registry key for Illustrator.exe.

      Use Winows 10 Control Panel >> Programs >> Default Programs >>Set Association. Set it to something else like Photoshop, then set it again to the illustrator version you want top open your files.

      J
      johnvalo
      Inspiring
      April 10, 2017

      I have the same problem and just tried this solution. It did not work.

      Adobe Illustrator CC 21.0.2 (64 bit)

      Mike_Gondek10189183
      Community Expert
      Mike_Gondek10189183Community Expert
      Community Expert
      April 10, 2017

      Can we please see a screenshot of what you have set  in regedit.

      richardv97836082
      richardv97836082Author
      Participant
      March 7, 2017

      I appreciate the feedback, but if you read my initial post, I have verified my file association to be illustrator, as well as reset my preferences. The problem persists. Thanks for taking the time to respond none-the-less.

      Richard

      Om Nath Jha
      Om Nath Jha
      Legend
      March 7, 2017

      Hi Richard,

      Please excuse that miss. At times we jump into possible issue and workaround to fix it and miss information. Do you have multiple versions of Illustrator installed? Also share if you have more than one screen, if yes, please check with just the main monitor connected.

      Regards,

      Om

      S
      sgrocker222
      Participating Frequently
      March 14, 2017

      I have this problem and I have multiple versions of illustrator installed. Only one screen, however.

      Om Nath Jha
      Om Nath Jha
      Legend
      March 7, 2017

      Hi Rich,

      If I get it correctly, you are not able to open an Illustrator file by double-clicking on it? Please check if the default program associated to AI files is set correct or not in it's properties. See sample below:

      Regards,

      Om

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