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kappesante
kappesante
Participating Frequently
May 5, 2022
Question

Illustrator won't open on m1 ultra

  • May 5, 2022
  • 2 replies
  • 496 views

hi guys

i was very happy to plug my new studio and start working. sadly, illustrator cannot be opened. no plugins installed yet, just a plain, clean, install. no splash windows, only a sudden and immediate quit. i received some crash reports for the first 4-5 times i tried to open it, but now i see nothing.

reinstalled, tried using rosetta, nothing new happens.

any suggestion?

 

thanks

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
May 5, 2022

Hi @kappesante,

 

We are sorry for the crashing! I know that's really frustrating. I assume you are using the latest version of macOS (v12.3.1) & Illustrator (v26.2.1).

 

I would suggest you try running the app in the root account to check if it is launching there or not.

Also, you may try the following steps to reset Ai preferences manually:

• Close all Adobe applications.
• Go to the following locations
~/Library/Caches
~/Library/Application Support/Adobe
~/Library/Preferences
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 26 Settings.old
• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:


Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will
launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

 

Let us know how it goes.

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

kappesante
kappesanteAuthor
Participating Frequently
May 6, 2022

trashing old settings does nothing. i see this after the first crash, but running diagnostics means just another crash without crash report.

 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
May 11, 2022

Hello,

I have the exact same issue, with Lightroom Classic and Adobe Creative Cloud. Both start and crash within 10 seconds.

In fact, I even tried installing a fresh MacOS and set it up from scratch - however, since the Creative Cloud app fails to launch, I can't even try to install Lightroom on that fresh installation.

Yair.


HI @YairSc70,

 

We are sorry to hear about that. I would request you to post your query on the Lightroom community. Our experts there will be happy to help you out.

 

Regards,

Anshul Saini

kappesante
kappesanteAuthor
Participating Frequently
May 5, 2022

now i got this

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