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Tina Gega
Participant
December 5, 2017
Answered

Illustrator won't open or save any file

  • December 5, 2017
  • 2 replies
  • 2709 views

I recently updated my creative cloud but Illustrator just stops working whenever  I try to open an already saved illustration or save a new one.

Is anyone else having this issue? Please help!

This topic has been closed for replies.
Correct answer Tina Gega

Hi Wren,

The issue is with Mac OS High Sierra iCloud file system. I had to turn it off and move all my files back from iCloud to my Mac hard drive. Everything works fine now.

As such, Illustrator users should be informed that they can not activate the iCloud file system when switching to Mac OS High Sierra. Otherwise all their desktop and document files are moved remotely and Illustrator can’t open/save them.

Glad that everything works fine again.

Thanks,

Tiago

2 replies

wrensauer
Inspiring
December 18, 2017

Hi TGHdH,

Did Monika's suggestion solve the issue? Let us know if you still need assistance.

Best,

Wren

Tina Gega
Tina GegaAuthorCorrect answer
Participant
December 18, 2017

Hi Wren,

The issue is with Mac OS High Sierra iCloud file system. I had to turn it off and move all my files back from iCloud to my Mac hard drive. Everything works fine now.

As such, Illustrator users should be informed that they can not activate the iCloud file system when switching to Mac OS High Sierra. Otherwise all their desktop and document files are moved remotely and Illustrator can’t open/save them.

Glad that everything works fine again.

Thanks,

Tiago

wrensauer
Inspiring
December 18, 2017

Thank you so much for the update, Tiago. Happy you were able to figure out the issue!

Monika Gause
Community Expert
Community Expert
December 5, 2017

Which system?

Did you migrate the old preferences?

Is a printer connected and turned on?

Tina Gega
Tina GegaAuthor
Participant
December 6, 2017

Hi Monika, I am using a mac - did not migrate old preferences and no printer connected. Will attempt this now