Answered
illustrator won't open
each time i open the file, it just white screen when i click it, it freezes. Illustrator 2018. Just uninstalled and installed and restarted my computer, still can't open any files or just create a new file. .....
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When you uninstalled did you do it through the Creative Cloud Desktop app? The uninstall option is in a drop-down menu to the right of the app's name in the apps section (click on the "V"). Then before reinstalling through the desktop app did you use the creative cloud cleaner tool Use the Creative Cloud Cleaner Tool to solve installation problems ? It may be able to fix any system related problems involved in the reinstall. Also delete any preference files so that you can have as "clean" a version of the program as possible.
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