Illustrator Won't Open

Forum|Forum|3 years ago
January 14, 2023
2 replies
569 views

When I try and open Illustrator I get the following message:

This topic has been closed for replies.

Anshul_Saini

Community Manager

Hi @Luca27905111oack,

We are sorry for the trouble. In addition to Mylenium's suggestion, would you mind trying the steps suggested in this helpx article (https://helpx.adobe.com/download-install/kb/fix-licensing-error-205.html) and see if that helps?

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,

Anshul Saini

L

Luca27905111oackAuthor

Known Participant

Hi there, thanks for the reply

I tried step 1 (signing out of adobe app) but I can't sign back in. It simply says "loading creative cloud" forever.

L

Luca27905111oackAuthor

Known Participant

Please ignore that last reply - Illustrator now works on my laptop however is having the same issue on my desktop computer even though my plan says I can have the programme installed and signed in on two devices at once.